Program/Project Coordinator

Job Description The Mobility Services Department (MSD) has an immediate opening for an energetic, self‑starting Program/Project Coordinator who will oversee the successful completion of Transportation Demand Management (TDM) projects related to outreach for the Georgia Commute Options (GCO) program. GCO is the regional TDM program that provides customized worksite assistance, ridematching services, and incentive programs to help commuters, employers, property managers, community partners, and schools adopt cleaner commute options such as carpool, vanpool, transit, bike, walk, and telework. The selected candidate will serve as an ARC subject‑matter expert on TDM issues and alternative, clean commute modes, collaborating internally and regionally on the planning and implementation of commute‑options programs, promotions, trainings, summits, and special events. They will assist with strategic planning and be responsible for the day‑to‑day management of the GCO outreach and engagement team’s activities and deliverables. Essential Duties and Responsibilities Oversee the day‑to‑day work of GCO outreach & engagement consultants/contractors across the Atlanta region. Assist in the coordination of all program administration aspects, including budget and contract administration, outreach, tracking, and monitoring progress. Develop and implement strategies, goals, and deliverables; create and implement new projects and initiatives; troubleshoot program issues; and adjust existing programs to achieve objectives. Collaborate with Mobility Services team members, ARC groups, and external stakeholders to ensure successful implementation of GCO outreach activities. Assist in partnership development and collaborate with regional transit operators, local governments, employers, property managers, and community partner organizations. Plan, convene, facilitate, and present at meetings to further the work of GCO and Mobility Services. Prepare complex reports and documents; gather and analyze data; monitor legislation and regulatory changes; make presentations regarding reports and activities. Develop project scopes and objectives for requests for proposals and contracts. Review monthly invoices and progress reports from contractors. Supervise staff and/or contractors, conduct performance evaluations, coordinate training, and implement hiring, discipline, and termination procedures. Resolve operational issues requiring coordination with other departments and, when necessary, escalating to management. Perform other duties of a similar nature and level, as assigned. Minimum Qualifications Master’s degree in business, public administration, human services, or a directly related field and five years of program administration experience, which may include two years of prior supervisory experience depending upon assignment. OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Preferred Qualifications Demonstrated professional competency in TDM (e.g., TDM‑CP), regional transportation planning processes, and/or mobility and equity. Required Knowledge, Skills, Abilities and Competencies Skills in program planning, project management, critical thinking, data analysis, and program evaluation. Experience managing programs and projects delivered by contractors/consultants. Advanced interpersonal and communication skills, including public speaking, presenting, facilitating, moderating, or managing meetings, trainings, and public engagements. High‑quality time‑management skills and the ability to work independently and in groups. Proficiency in standard office equipment, MS Office, and related software applications. Experience with Asana or other task‑management/collaboration software. Experience with Salesforce or other customer‑relationship‑management software. Strong data‑gathering, interpretation, and logical reasoning abilities. Ability to work effectively in team‑based environments requiring initiative, autonomy, and independent thought. Benefits ARC offers our full‑time regular employees a comprehensive and competitive benefits package which includes health insurance, life insurance, retirement benefits, paid time off, and more. Equal‑Opportunity Employer Statement As an Equal Opportunity Employer, ARC does not discriminate on the basis of race, color, age, national origin, sex, religion, or disability. Reasonable Accommodation If you require a reasonable accommodation during the application, interview, or testing process, please contact ARC at View phone number on click.appcast.io or Human Resources via email at View email address on click.appcast.io. #J-18808-Ljbffr Atlanta Regional Commission