Guest Services Staff - The Novo (Goldenvoice)

GUEST SERVICES STAFF SUMMARY Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. PRIMARY RESPONSIBILITIES Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary. Operate the various coat check rooms within established guidelines and procedures at the venue. Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access). Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under‑age drinking is taking place and those guests consuming beverages are doing so responsibly. Seat guests and assist ADA patrons. Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Monitor venue during guest arrival and exit to comply with fire department safety regulations. Perform other duties and responsibilities as deemed appropriate by Management and Supervisors. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Ability to work in varying conditions Ability to lift 50 lbs. without assistance Positive attitude with superior customer service skills Ability to stand, walk, and climb stairs for long periods of time PREFERENCES Previous experience working in events and knowledge of the music industry preferred Availability to work nights, weekends, and holidays as needed according to venue schedule. Pay Scale: $17.00 - $21.00 Bonus This position is not eligible for a bonus under the current bonus plan requirements. Benefits Part‑time: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description. Equal Opportunity Statement AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law. #J-18808-Ljbffr