Technical Support Specialist

• Provide friendly, responsive technical support to staff by phone, remote desktop, and in person.
• Troubleshoot computer hardware, software, printing, mobile device, IP phone, and network connectivity issues; configure and prepare computers, mobile devices, and other technology for deployment; install operating systems, applications, software updates, and upgrades; install and connect computers, printers, peripherals, and other devices to the network.
• Review, prioritize, document, and resolve requests submitted through the support ticketing system (Zendesk).
• Coordinate the relocation of computers and related equipment between workspaces and BHCHP sites.
• Maintain and implement standardized hardware and software configurations; maintain accurate equipment and asset records in the asset-tracking system.
• Assist with network and email account administration under the supervision of the Support Manager.
• Collaborate with other members of the Information Systems team to implement new technologies, systems, and solutions; help identify opportunities to improve the user experience and the delivery of technical support.
• Participate in an evening and weekend on-call rotation, generally one week every six to eight weeks.
• Perform other duties as assigned.

• 1-3 years of experience providing technical support in a multi-user, networked computer environment.
• Associate degree in a related field or a relevant technical certification preferred.
• An equivalent combination of education, training, and practical experience will also be considered.
• Hands-on experience configuring and troubleshooting computer hardware and software.
• Strong analytical and problem-solving skills.
• Ability to respond effectively to a wide range of end-user hardware, software, connectivity, and operating system needs.
• Strong customer service, communication, and interpersonal skills.
• Working knowledge of Microsoft Windows operating systems.
• Familiarity with current computer technology, IP networks, remote-support tools, and common workplace applications.
• Ability to communicate technical information clearly to users with varying levels of technical experience; ability to manage competing priorities and work independently while contributing to a collaborative team.
• Willingness to learn new technologies and adapt to changing organizational needs.

• The compensation starts at $25.19 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.