Director, Capacity Planning & Workforce Strategy (Hybrid)
Klaviyo
Klaviyo is seeking a seasoned professional for their Support Operations team in Boston, MA. This role involves leading support demand forecasting, capacity planning, and workforce management to optimize the customer service experience. You will analyze data to predict needs, create efficient staffing schedules, and ensure high-performance standards across support interactions. Ideal candidates have over 12 years in support roles and strong analytical skills, especially in data-driven decision-making. Familiarity with SaaS tools like Zendesk and SQL is crucial. #J-18808-Ljbffr Klaviyo
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Director, Capacity Planning & Workforce Strategy (Hybrid) in Boston, MA vacancy
$184k - $276k
...and own Support Demand Forecasting, Capacity and Workforce Planning, Real‑Time Scheduling and closed loop... ...Flexibility: Develop models and strategies to adapt to unexpected fluctuations... ...service for all employees. Location LI‑Hybrid LI‑Dee Company Overview Klaviyo is the...SuggestedHourly payFlexible hoursShift work- General Summary The Workforce Planning Director will lead Vertex’s enterprise workforce... ...workforce demand, supply, capacity, cost, and mix. The... ...workforce planning with vendor strategy, contingent labor management... ...Eligibility The role is Hybrid‑Eligible or On‑Site Eligible...SuggestedRemote workFlexible hours2 days per week
- ...practice from the ground up. The Director, Revenue Cycle Strategy, Partnerships & Operations... ...the office. This is a hybrid role, onsite in the office... ...our HSA‑eligible medical plan receive a Brook‑funded... ...an inclusive and diverse workforce. Brook does not discriminate...SuggestedFull timeTemporary workPart timeWork at officeRemote workRelocationFlexible hours
- ...Boston is looking for a Manager to drive workforce strategy and analytics within their delivery... ...entails leading a team to manage labor planning while collaborating with cross-functional... ...chain or e-commerce. The position offers hybrid work arrangements, requiring onsite...Suggested
$121k - $137.5k
...Monday‑Thursday). The Global Workforce Management team is seeking a... ...to help drive workforce strategy & analytics across Wayfair’s... ...Workforce Management team within Planning & Analytics org is... ...employees will be in office in a hybrid capacity. Employees will work in the...SuggestedTemporary workH1bWork at officeRemote workWork visaMonday to Friday- Liberty Mutual in the United States seeks a Director, Workforce Planning Programs & Strategy to own the Staffing Sophistication program, driving roadmaps, outcomes, and governance across WFP, Claims, and Service. You’ll influence leadership, align teams, and shape future...Work at office
- ...Israel Lahey Health in Boston is seeking a Director for Operations Transformation to enhance... ...with leadership to optimize labor strategy. Qualified candidates will possess a Bachelor... ...operations or consulting. This remote-hybrid position offers a competitive salary. #J...Remote work
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- ...Manager in Health Economics and Outcomes Research to lead U.S. strategies supporting market access and reimbursement. The role demands expertise... ...outcomes through innovative solutions. This position offers a hybrid work schedule with competitive compensation. #J-18808-Ljbffr...
- Vertex US Distribution is seeking a Director, Key Thought Leader (KTL) Strategy & Professional Organizations to develop and execute strategies supporting... ...multiple professional organizations. This position is hybrid-eligible, allowing for flexibility in the work...
- Vertex Pharmaceuticals Incorporated in Boston seeks a Workforce Planning Director to lead the enterprise planning cycle across long-range, annual budget, headcount forecasts, and workforce reporting. You will partner with Strategic Finance, People Analytics, HRBPs, Talent...
- BILH Director, Pharmacy Strategy and Planning - Hybrid - Westwood, MA. Join to apply for the BILH Director, Pharmacy Strategy and Planning - Hybrid - Westwood, MA. role at Beth Israel Lahey Health BILH Director, Pharmacy Strategy and Planning - Hybrid - Westwood, MA. 1...Full timeShift work
- Takeda is seeking a Senior Director, Head of Oncology Alliance Management in Boston, MA. This key role involves leading global strategies for oncology partnerships, building a high-performing... ...edge. The position supports a hybrid work model, emphasizing collaboration...
- Financialnarrative is seeking a Head of Content Strategy and Editorial to develop and drive a comprehensive U.S. content strategy in Boston... ...markets, and exceptional writing skills. The position offers a hybrid work model and a comprehensive benefits package. #J-18808-...
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- Vertex Pharmaceuticals Inc (US) is seeking a Regulatory Strategy Senior Director to lead the development of regulatory strategies for complex projects... ...proven leadership in a matrix environment. Vertex offers a hybrid work arrangement and competitive benefits. #J-18808-Ljbffr...
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- ...in Boston is seeking an experienced Associate Director to enhance their Global Accounting organization's R2R strategy. The ideal candidate will manage key projects,... ...from Big 4 and life sciences backgrounds. This hybrid-eligible position allows for remote work twice...Remote work
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- ...SaaS company in recruiting a Senior Director of FP&A in a hybrid Boston role. You will partner with the... ...and Board to shape long‑term financial strategy and guide strategic decision-making... ...leads budgeting, forecasting, long-range planning, and the development of scalable...
$160.12k - $238.3k
...sheet to support our growth plans, we continue to build a fully... ...seeking a Senior Manager/Associate Director, Access Marketing, to join... ...the azetukalner access strategy to ensure payer and patient access... ...experience. This role is a hybrid position, requiring a minimum...Temporary workWork at office2 days per week- Vertex Pharmaceuticals is seeking an Associate Director for Commercial Operations Field Strategy & Execution in Boston. This role involves partnering with business... ...strong communication abilities. The job offers a hybrid or on-site work model. #J-18808-Ljbffr Vertex...
$130k - $170k
Eight Sleep is seeking a Strategic Finance Manager in Boston (Hybrid). The role involves leading budgeting, forecasting, and financial... ...and other department leaders, contributing significantly to financial strategy and performance tracking. #J-18808-Ljbffr Eight Sleep- ...Head of Data Center Capacity & Strategy About the Company Global data center operator driving long-term infrastructure planning and growth strategy. Industry Information Technology and Services Type Privately Held About the Role The Company is in...
- ...leading pharmaceutical company in Boston is seeking a Director, Market Access and Channel Strategy to develop sustainable market access strategies for their... ...of payer market dynamics, and a relevant degree. This position is classified as hybrid. #J-18808-Ljbffr BioSpace
- Mass Digital Health is looking for a Director, Customer Data Management Lead to oversee the Payer data strategy and governance. This role requires a strong background in... ...relevant field are mandatory. The position supports a hybrid work environment, requiring three days in the...Work at office
- Sarepta Therapeutics is seeking a Head of New Product Strategy and Commercialization to lead the global commercial strategy of its siRNA... ...requires effective leadership across various functions and offers a hybrid work arrangement. #J-18808-Ljbffr Sarepta Therapeutics
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