Operations Manager

Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. Conduct monthly property audits and ensure operational standards and safety compliance are met. Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management. Address customer inquiries and concerns promptly in a professional manner. Grow and Maintain a Robust Business Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. Communicate effectively with customers, colleagues and team-members. BENEFITS $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance‑based bonus. Participation in company stock program that includes dividends paid quarterly. Internal promotional and career opportunities throughout the United States. Extensive training and coaching plans to help you succeed. Comprehensive group healthcare programs. 401(k) with generous employer match. Paid time off. Monday thru Friday work schedule. Qualifications Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities. Demonstrated leadership in building, developing and retaining high‑performing teams of non‑exempt employees in a retail, service, hospitality or related industry. Proven track record of top tier performance. Experience managing operational audits and payroll budgets. Exceptional communication and time management skills. Proficient in MS Office (Excel, Word, PowerPoint and Outlook). Passion for sales and customer service excellence. Bachelor's Degree preferred. Weekend availability by telephone. 6 work weekends (Saturday or Sunday, not both) per year required during peak season. Occasional travel required to other markets for support. Additional Information All your information will be kept confidential according to EEO guidelines. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. #J-18808-Ljbffr