Supervisor - Operations

Location USA - Pittston, 425 Research Dr Division Solutions Job Posting Title Supervisor - Operations Time Type Full Time Shift 5:00pm - 5:30am Thurs/Fri/Sat and every other Weds. Position Summary The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality, and comply with all corporate and site‑specific policies. Essential Duties and Responsibilities Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keep senior management and client representatives informed of critical issues that affect the operations. Ensure the development of systems and procedures for managing operations, equipment and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals and comply with terms outlined in the site’s operating agreement with the client. Implement and report ongoing cost savings measures; provide ideas and suggestions for more efficient operations. Meet all client‑specified KPIs and comply with quality system requirements. Apply sound communication and motivational techniques; create programs to fairly and equitably supervise, counsel, and, where needed, discipline team members. Provide direction and support to Human Resources; assist in creating programs for hiring, training, and professional development. Participate in the performance evaluation system for recommending promotions, wage increases, and other HR activities. Have overall training and evaluation responsibilities of warehouse staff. Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers; assess priorities based on time sensitivity and available resources; assign duties to appropriate warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space and needed changes in levels of supplies, equipment, or staffing needs. Train new staff in assigned duties or delegate training responsibility to experienced team members; assess progress of trainees and add additional duties as appropriate. Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assign supervisory duties to experienced team members acting as leads for lower‑level staff; keep abreast of progress or problems. Keep the manager advised of progress or problems requiring attention on a daily basis; hold regular meetings with warehouse staff to assess the group’s overall status and discuss improvement ideas. Assist in the physical operations as needed. Deliver results by leveraging the skills of the right people at the right time. Maintain a high degree of motivation in team members to retain focus on providing highest levels of customer satisfaction. Provide ongoing growth and development opportunities for team members. Provide input and conduct annual performance reviews for team members. Support adherence to standard operating procedures (SOPs). Teach and train team members to adhere to SOPs (corporate and client). Skills & Abilities Education & Experience: High school diploma or GED; 3 years of experience in a logistics/distribution/relevant environment; 1 year supervisory experience; preferred: prior MHE certification or basic MHE operation knowledge. Certificates, licenses, registrations or professional designations: satisfactory completion of a forklift training program. Computer skills: proficient in Microsoft Office (Excel, Word, PowerPoint); RF scanners; WMS functions. Language skills: English (reading, writing, verbal); business communication. Mathematical skills: basic to intermediate level for verifying quantities, counting inventory, or performing other related duties. Other skills: strong attention to detail; good organizational, personnel, written and oral communication; good leadership, supervision and planning skills; ability to work flexible schedules, including nights and weekends; participate in cross‑training metrics; adapt to change; work overtime as required; tolerate environmental temperature variations. Core Competencies Leadership, accountability, business acumen, communication and partnership building, developing one‑self and others, drive for results, embracing change, problem solving, empowerment, and professional competencies. Physical Demands Bending occasionally. Frequent walking and standing. Constant sitting. Ability to lift/carry and push/pull 11‑20 pounds. Reach above shoulder, squat, or kneel. Work Environment The work environment usually has low to moderate noise; employees are rarely exposed to fumes, airborne particles, or toxic or caustic chemicals. Benefits Benefits offerings, eligibility, coverage options, and plan details are available at DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact HR at View email address on click.appcast.io. #J-18808-Ljbffr