Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Affordable Cesspool Sewer & Drain | Long Island, NY

We Rush So You Can Flush®

Affordable Cesspool Sewer & Drain has proudly served Long Island since 1992 and is one of the area's leading septic, sewer, drain, and wastewater service companies.

We are seeking a motivated Customer Service Representative (CSR) to join our growing team. As the first point of contact for our customers, you'll help schedule service calls, coordinate with technicians, solve customer problems, and keep operations running smoothly.

Responsibilities

• Answer inbound customer calls
• Schedule service appointments
• Coordinate with technicians and dispatchers
• Enter notes and manage customer records
• Create follow-up tasks and work orders
• Provide outstanding customer service

Qualifications

• Strong communication and customer service skills
• Organized, dependable, and detail-oriented
• Comfortable using computers and technology
• Ability to multitask in a fast-paced environment

Preferred Experience

• ServiceTitan CRM experience highly preferred
• CRM experience preferred
• Customer service, dispatching, scheduling, call center, or administrative experience

Why Join Us?

• Competitive pay
• Paid training
• Full-time, year-round employment
• Career advancement opportunities
• Family-owned company serving Long Island since 1992
• Promote-from-within culture

Career Path

CSR Trainee → CSR → Senior CSR → Lead CSR → CSR Manager → Operations Leadership

If you're looking for a career with growth opportunities and a company that values hard work and customer service, we'd love to hear from you.