Remote Bilingual Customer Service Representative

Fluent in both Spanish and English, the Remote Bilingual Customer Service Representative will provide solutions to customer inquiries, address service issues and billing questions, and ensure high customer satisfaction in a full-time remote capacity. Key responsibilities: Manage customer interactions to achieve one-call resolution for service inquiries and troubleshooting Engage actively with customers, listening to their needs and providing empathetic solutions Utilize troubleshooting skills to resolve issues efficiently and enhance customer satisfaction Required qualifications: Must be 18 years of age or older High School Diploma or GED required Previous customer service experience with a focus on problem-solving and relationship building Fluency in verbal and written Spanish and English (CEFR: B2 level or higher) Open availability for full-time or part-time scheduling