Fleet Dispatcher

Now Hiring: Fleet Dispatcher

Join the Transportation Revolution with zTrip!

zTrip is looking for a reliable, detail-oriented, and customer-focused Fleet Dispatcher to join our San Antonio operations team. In this role, you'll serve as a vital link between drivers, customers, and daily transportation operations, ensuring service runs efficiently and passengers receive dependable transportation.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with one of the nation's leading transportation providers.

What We Offer as a Fleet Dispatcher

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Competitive Pay
• Career Growth Opportunities
• Stable, Essential Industry Employment
• Supportive Team Environment

Schedule

Thursday & Friday: 3:30 PM - 12:00 AM

Saturday & Sunday: 12:00PM - 12:00 AM

Your Responsibilities as a Fleet Dispatcher:

Fleet Operations & Driver Support

• Dispatch, monitor, and communicate with drivers throughout their shifts to ensure efficient service.
• Track vehicle and driver activity while responding to changing transportation demands.
• Coordinate transportation schedules and make real-time operational adjustments as needed.
• Ensure operational procedures are followed and communicate service updates promptly.
• Monitor on-time performance and help maintain high service standards.
• Provide guidance and support to drivers regarding routes, schedules, safety, and operational requirements.
• Mentor and coach drivers as needed to promote compliance, professionalism, and safe driving practices.

Customer Service & Communication

• Serve as a primary point of contact for drivers and customers.
• Provide exceptional customer service while handling inquiries, concerns, and service requests.
• Resolve service issues quickly and professionally to maintain customer satisfaction.
• Build positive relationships through effective communication and problem-solving.
• Keep customers informed of service updates and operational changes when necessary.

Operational Excellence

• Support daily transportation operations by monitoring service performance and identifying opportunities for improvement.
• Ensure quality standards are met and customer expectations are exceeded.
• Report operational disruptions or service deviations in a timely manner.
• Collaborate with management and team members to maintain smooth and efficient operations.

Qualifications & Skills of a Fleet Dispatcher:

• Strong computer skills with the ability to quickly learn new software and technology platforms.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage a multi-line phone system with high call volume.
• Strong multitasking and organizational abilities.
• Ability to remain calm, professional, and solution-focused under pressure.
• Experience handling and resolving driver or customer concerns professionally.
• Ability to work simultaneously across multiple software systems and dual computer screens.
• Dispatch, transportation, fleet, logistics, customer service, or call center experience is a plus.

Why Join zTrip?

• Be part of a company leading the future of transportation.
• Work in a fast-paced environment where your contributions make a direct impact.
• Support drivers and customers while helping keep transportation services running smoothly.
• Join a team that values professionalism, accountability, and growth.
• Enjoy opportunities for career advancement within a growing organization.

Apply Today

Ready to take the next step in your career? Apply today to become a Fleet Dispatcher with zTrip. Help us support our drivers, deliver exceptional service, and keep our transportation network moving efficiently every day.