SPA Concierge

Passion Meets Purpose at WoodhouseAt Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.About UsFounded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.Benefits401(k) matching, dental insurance, employee discounts, free uniforms, health insurance, opportunity for advancement, vision insuranceAbout the RoleJoin The Woodhouse Day Spa - Cleveland as a Spa Concierge, where you'll be the first point of contact for our guests, ensuring they receive an exceptional experience from the moment they arrive. We're looking for enthusiastic individuals who are passionate about wellness and customer service to enhance our tranquil environment in Rocky River, OH.ResponsibilitiesGreet and welcome guests with a warm, friendly demeanor. Manage appointment scheduling and ensure smooth guest flow throughout the spa. Provide detailed information about spa services, packages, and promotions. Assist guests with check-in and check-out processes efficiently. Handle guest inquiries and resolve any concerns with professionalism. Maintain a clean and organized front desk and waiting area. Collaborate with spa team members to enhance the guest experience. Promote retail products and services to enhance guest satisfaction.RequirementsHigh school diploma or equivalent; experience in a spa or hospitality setting preferred. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Ability to multitask in a fast-paced environment. Proficient in using scheduling software and basic computer applications. Positive attitude and a passion for delivering outstanding customer service. Flexibility to work evenings and weekends as needed. Previous sales experience is a plus.Compensation: $15.00 - $18.00 per hour