Crew Member

Description:

Summary of the Position:

Provide superior customer service by ensuring food quality is always to the Pelican excellence Standard, is presented in a timely fashion, politely, and correctly. Maintain a clean, stocked, and presentable service area for guests Maintain a positive and communicative work environment with fellow team members to ensure guests receive a favorable experience and develop returning clientele.

Key Accountabilities:

• Responsible for providing exemplary guest service and communicating effectively and efficiently with team members.
• Understands the importance of being hospitable, friendly, and communicative with guests to ensure a positive dining experience at the Pelican.
• Communicates effectively with team members to streamline communication about any ticket issues, food changes or 86d items during service.
• Responsible for ensuring food gets delivered correctly to guests and to communicate with team members immediately should anything be incorrect.
• Responsible for maintaining a clean and safe work environment and maintaining upkeep of stocked items in condiment stations, restrooms, dining areas, and passthrough.
• Pre-bussing tables as needed
• Assist dish operator as needed
• Able to work in a fast-paced environment and remain calm with any unforeseen changes.
• Assists other service personnel as needed.
• Performs all duties in accordance with the Family of Companies and Pelican customer service standard.
• Maintains general knowledge and provides information to guests of Pelican menu items, events, community involvement.
• Understands all kitchen systems, including KDS screen
• Ability to efficiently and effectively keep food organized in window while waiting for complete order to finish
• Vast knowledge of menu allergies

Preferred Skills and Experience:

One year restaurant experience preferred

Understanding of restaurant health and safety rules

Excellent communication skills

Oregon Food Handlers card

Physical endurance to move quickly and carry large trays

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