Bilingual Servicing Specialist

A mortgage company in San Diego is looking for a Bilingual Servicing Specialist to join their team! This is a fully onsite position.


The Servicing Specialist plays a critical role in supporting the ongoing management of mortgage loans post-origination. This position ensures accurate and timely processing of loan payments, escrow analysis, customer inquiries, and account maintenance. The ideal candidate is detail-oriented, customer-focused, and knowledgeable about mortgage servicing regulations and procedures.

Key Responsibilities:
Loan Account Management:
Maintain and update borrower accounts, ensuring accuracy in payment application, escrow disbursements, and loan balances.

Customer Service:
Respond to borrower inquiries via phone, email, and written correspondence regarding loan status, payment history, escrow accounts, and payoff requests.

Escrow Administration:
Conduct escrow analyses, manage tax and insurance disbursements, and ensure compliance with RESPA guidelines.

Delinquency Monitoring:
Track and report delinquent accounts, assist in collections efforts, and coordinate with loss mitigation teams when necessary.

Compliance & Documentation:
Ensure servicing activities comply with federal, state, and investor guidelines. Maintain accurate records and documentation for audits and reporting.

Payment Processing:
Process incoming payments, manage auto-draft setups, and resolve payment discrepancies.

Reporting & Analysis:
Generate servicing reports and assist in identifying trends or issues that require escalation or resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

High school diploma
Bilingual (English/Spanish)
1+ year of professional experience, ideally in mortgage industry or customer service role
Excellent customer service and prioritization skills


Nice to Have Skills & Experience

Bachelor's Degree
Understanding of mortgage loan products, escrow processes, and servicing regulations.
Experience with Encompass


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.