Finance Services Engagement Manager

Job DescriptionSenior Operations Manager - Finance Services Engagement Manager Location: Houston, TXOn-SiteAs a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.Conduct competitive analysis and market assessments for assigned client portfolios.Client Relationship ManagementBuild and maintain relationships with senior client executives and key stakeholders across multiple business functions.Lead executive meetings, customer visits, governance reviews, and engagement activities.Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Leadership & People ManagementManage and oversee teams supporting assigned accounts, programs, and operational initiatives.Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.Provide technical and managerial guidance to solution development and delivery teams.Support employee development through coaching, mentoring, training programs, and performance management processes.Participate in recruiting activities, including leading interview panels for senior-level positions.Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.Facilitate executive-level meetings to identify and develop new business opportunities.Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.Acts as a strategic advisor to internal and external stakeholders.Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.Works closely with senior organizational leadership to align operational strategies with business goalsExpand organizational presence across client business units and departments through strategic account planning.Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.Direct teams in solution definition, business case development, and strategic customer engagement.Operational Management & GovernanceExercise decision-making authority over day-to-day finance operations, account management, and program execution.Establish project objectives, schedules, budgets, quality standards, and performance targets.Develop and execute operational action plans to support customer and business objectives.Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.Provide feedback on assignments and deliverables to maintain alignment with customer expectations.Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.Lead risk management, compliance monitoring, and escalation resolution activities.Basic QualificationsBachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 9 years of experience in job description.Preferred skills and experience Strategic account management and client relationship managementProposal development and contract managementCustomer success and stakeholder engagementRisk management and escalation managementTeam leadership and people managementSupply chain and procurement domain knowledgeCross-functional collaborationWork LocationHouston, TX CountryUSAState / Region / ProvinceTexasCompanyIBPO USA Interest GroupIBPO USA DomainOthers (Please specify in the Requisition notes)Job RoleOperations Manager - Finance & Accounting - USAuto req ID: 151684BR