Supervisor, Operations I - ABF Freight

Job Description The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands‑on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions. Responsibilities Plan, supervise, and control available resources associated with the timely, damage‑free, and safe loading/unloading of freight on assigned shifts. Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise. Maintain appropriate load plans and ensure proper load balance for safe vehicle operation. Assign job tasks to all workers according to unloading and loading schedules. Provide training, analyses, performance feedback, and disciplinary recommendations, as needed. Provide positive and constructive feedback to employees. Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met. Provide a clean, safe working environment for all personnel and visiting customers. Foster safe handling, loading, unloading, and storage of hazardous materials. Maintain a positive attitude in a highly intense environment. Work in a team setting to accomplish department goals. Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness. Other duties and projects, as assigned. Requirements Education High School Diploma / GED, preferred Bachelor's degree preferred but not required. Experience may be used in place of education. Experience 2 years leadership experience, preferred Transportation experience preferred but not required. Computer Skills General computer knowledge, preferred Additional Requirements General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred Excellent communication, leadership, and conflict resolution skills, required Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement. This position is in a dock environment with exposure to varied weather conditions and noise. Competencies Decision Making and Critical Thinking Initiative Managing Multiple Priorities Process Management Service Center Operation and Maintenance Transportation Safety Taking Ownership Results Orientation Benefits Competitive Wages Excellent health, dental, and vision benefits Opportunity to participate in a company sponsored 401K Vacation eligibility during the first year! Other Details Work Hours Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement. Travel Requirements Minimal (0%-25%) Compensation This is a salary position paid biweekly. Variable compensation is included. In accordance with the Massachusetts Wage Transparency Act, the pay range for this position is $ to $ annually but will be negotiated at the time of offer An Equal Opportunity Employer including Vet/Disability #J-18808-Ljbffr ABF Freight