Associate Software Fulfillment Specialist

Role Description

We’re looking for a detail-oriented, tech-savvy Associate Software Fulfillment Specialist to support our software fulfillment and SaaS delivery operations. This role sits at the intersection of customer experience, licensing automation, and digital product delivery, ensuring customers receive seamless, secure access to our platforms and products.

You’ll play a critical role in order-to-fulfillment workflows, enabling customers to quickly realize value from our solutions. If you thrive in a fast-paced, systems-driven environment and enjoy solving operational challenges, this is a great opportunity to grow within SaaS operations.

What You’ll Do:

• Software Fulfillment:
  • Execute end-to-end order fulfillment workflows, ensuring accurate and timely provisioning of software and software subscriptions.
  • Generate and deliver license entitlements, activation keys, and access credentials through integrated systems.
  • Ensure customers are successfully onboarded and activated with minimal friction.
  • Ensure compliance with U.S. export control regulations by validating customer, product, and geographic eligibility prior to fulfillment of export-controlled software and licensing.
• TrustedCare Support:
  • Manage customer lifecycle activities within TrustedCare, including user onboarding, access provisioning, and entitlement management to support a seamless activation experience.
  • Provide ongoing TrustedCare support, resolving access, provisioning, and platform-related inquiries to ensure consistent and high-quality customer experiences.
• Operational Excellence and Automation:
  • Partner with cross-functional teams to identify process gaps and implement scalable improvements.
  • Contribute to automation and system optimization efforts within fulfillment workflows.
  • Maintain and enhance process documentation and operational playbooks.
• Collaboration and Customer Experience:
  • Communicate proactively with internal stakeholders to resolve fulfillment issues quickly.
  • Ensure high-quality, consistent experiences across all customer touchpoints.
  • Own User Acceptance Testing (UAT) for new features, integrations, and product releases for U.S. export-controlled products.

Qualifications

• Exceptional attention to detail with a high degree of accuracy and accountability.
• A strong desire to partner with cross-functional teams to drive operational outcomes.
• Adaptability to shift priorities in a fast-paced environment while maintaining accuracy and efficiency.
• The ability to operate independently with minimal direction and oversight.
• Strong communication skills to convey information and resolve issues effectively.
• Familiarity with SaaS or software delivery processes.
• Experience working with enterprise business systems such as Salesforce, Oracle EBS, etc.
• Experience in a service or manufacturing environment utilizing integrated business systems.
• Authorization to work in the United States without sponsorship.

Benefits

• Comprehensive health and well-being programs including medical, vision, and dental.
• A generous 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching and virtual fitness programs.
• Paid personal time off plus 12 paid holidays.
• Parental leave and education reimbursement.

Company Description

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities.