Front Desk Staff

Front Desk Staff

Key Responsibilities:

- Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship

- Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently

- Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed

- Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly

- Collaborate with other departments to ensure a seamless guest experience

- Handle cash and credit card transactions accurately and in accordance with company policies

- Maintain knowledge of ship activities, services, and amenities to assist guests with their needs

- Follow all safety and security procedures to ensure the safety of guests and crew members

- Perform other duties as assigned by the Front Desk Manager

Requirements:

- High school diploma or equivalent

- Previous experience in a customer service or hospitality role preferred

- Strong communication and interpersonal skills

- Ability to remain calm and professional in high-pressure situations

- Excellent organizational and multitasking abilities

- Proficient in Microsoft Office and reservation systems

- Must be able to work a flexible schedule, including evenings, weekends, and holidays

- Must be able to pass a background check and obtain necessary travel documents

Working Place: Miami, FL, United States