Program Manager 2, Loyalty Program Strategy (Hybrid - Seattle, WA)

Key Responsibilities Program Strategy Serve as subject matter expert on assigned loyalty programs, leading benefit strategy and advising on program tradeoffs to ensure initiatives within their programs deliver against engagement, retention, and financial goals Own measurable outcomes across program enrollment, customer satisfaction, trips, spend, and financial objectives for assigned programs Customer Insights & Competitive Analysis Leverage customer behavior data, market trends, and competitive insights to inform benefit design and test hypotheses within assigned program areas Identify opportunities for differentiation and competitive advantage within their programs Learning Agenda, Testing & Measurement Own and drive the semi-annual learning agenda and investment plan for assigned programs Stay updated on industry trends and best practices to inform program improvements Lead end-to-end test design, delivery, and measurement for assigned programs, ensuring outcomes inform optimization and feed into broader program strategy Utilize data-driven insights to advise on prioritization and optimize tests Drive requirements to scale winning tests Execution & Delivery Drive program timelines across multiple cross-functional workstreams (product, tech, ops, marketing, vendor/supply chain, finance), proactively identifying dependencies and resolving conflicts to keep launches on track Operate with a scrappy, resourceful approach — building solutions with the tools and partners available rather than waiting for ideal conditions or formal process Anticipate and troubleshoot operational friction points (e.g., systems, POS, fulfillment) that surface post-launch, coordinating fixes across technical and non-technical teams Internal & External Collaboration Partner with product management, technology, analytics, finance, operations, legal, and store teams to launch and optimize tests Partner with merchandising teams and outside partners on category and brand-specific tests Partner with marketing teams to clearly and effectively communicate benefits to customers Strategic Communication Craft and communicate strategy, test design, progress, and results to stakeholders at all levels, including executive leadership, to foster broad organizational alignment and support Proactively surface strategic risks, tradeoffs, and opportunities to leadership related to assigned programs, functioning as a trusted advisor on benefit design decisions Qualifications Bachelor's degree required; MBA or relevant master’s degree a plus 5+ years of experience in program management, management consulting, corporate strategy, or finance Experience working on consumer loyalty programs is a plus, with demonstrated experience advising on program strategy within assigned areas Strong quantitative skills, including setting clear hypotheses and building models to generate insights from a variety of data types and sources Strong strategic storytelling, recommendation development, and presentation development skills Strong interpersonal, verbal, and written communication skills Ability to develop project plans and independently manage project execution Ability to collaborate and communicate with internal and external partners across all levels Ability to handle ambiguity and change, while still translating ideas into action A strategic mindset and the ability to sift through complexity to find opportunities A strong interest in retail and an understanding of industry dynamics Proficiency in Excel and PowerPoint Pay Range Details $93,500.00 - $155,000.00 Annual Benefits Medical/Vision Dental Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount EAP Resources Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. 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