Solutions Specialist

For over 60 years, IQAir has been a leader in improving indoor air quality in residential, commercial and institutional markets. IQAir’s vision is to assist people in living longer, healthier lives by providing products and services to help them breathe cleaner, healthier air. For our North American headquarters, located in La Mirada, California, we have an immediate opening for a Solutions Specialist. Summary This position provides sales, customer service and administrative support to the IQAir Solutions Department. This position will also serve to staff the IQAir Clean Air Experience Center as an alternating retail sales associate. A high level of accuracy and professionalism is required, as the position involves working with customers, prospects and other companies on behalf of IQAir. IQAir North America has a retail experience center at our company headquarters in La Mirada, CA. On a rotational basis with the team’s other Solutions Specialists, the Solutions Specialist will be serving customers in our retail showroom by helping customers select the air quality solution that best meets their needs. Attributes Highly effective communication skills to support daily phone, chat and email interactions with customers, dealers, team members and other stakeholders Capable of adapting communication style to a varied audience Ability to establish and build effective working relationships and partnerships with clients A high level of professionalism and positive attitude is a must! Ability to work quickly and effectively under pressure and to efficiently deal with multiple priorities simultaneously Demonstrated problem solving and critical thinking skills High attention to detail, flexibility, excellent follow‑through and organizational skills Proactive communicator and strategically creative thinker, with an ability to use data to inform decisions. Possess a positive, people‑centric leadership style with an ability to build strong working relationships Responsibilities Answer customer inquiries via email, chat, and call queue as part of the Solutions Center, resolve problems and convert to a sale when possible Interact with external customers via prospecting and relationship management to increase sales volume Maintain a positive and professional attitude and foster teamwork Manage IQAir Perfect 16 installation projects, as assigned, in a manner that meets and exceeds IQAir standards for quality and timely completion Use Business Central to track your sales pipeline to ensure accurate reporting of customer activities, opportunities, etc. Daily management of retail portals to ensure adequate inventory is available Use Business Central to produce daily and monthly stats and metric reports Maintain the Department Handbook; identify needed updates to policies and procedures as needed Maintain FAQs, identify needed updates and create new ones as needed Solicit new HVAC contractors for installation projectsPrepare and coordinate training Assist the Solutions team with day‑to‑day operational issues Other projects as assigned Clean Air Experience Center Welcome customers to the IQAir Clean Air Experience Center. Ask questions to learn about their needs, provide recommendations, and close the sale Direct customers to the “Help Me Choose” application by escorting them to an available tablet Provide a demonstration and explanation of the recommended air quality solution following the Personalized Air Cleaning Evaluation Document sales by creating or updating customer record Process payments by totaling purchases; process credit cards or provide appropriate finance options Obtain purchased products from Storage Warehouse location and use a hand truck or other product‑movement tool to deliver the product to the customer in the Experience Center Saturday availability, on a rotational basis, is required Evening availability (until 6 pm) on a rotational basis is required Wearing proper safety equipment is required Qualifications Must be able to communicate in English both verbally and in written form 2+ years of progressive inside sales and sales support experience 2+ years of retail sales experience preferred Flexible schedule. Saturday and early evening availability on a rotating schedule with other Solution Specialists. Continuing education in sales training desired Experience with lead generation and coordination Proficient in Microsoft Applications (i.e. Outlook, Excel, Word) Microsoft Business Central experience a plus Associate’s degree or equivalent years of experience. Ability to move 50+ lbs. with the assistance of a hand truck or other product‑movement tool Ability to wear and use proper safety equipment Ability to pass pre‑employment drug and background screening Other Requirements May be required to attend and participate in professional development activities both in and outside the company to stay abreast of new developments and best practices. What IQAir offers At IQAir, base pay is one part of our total compensation package and is determined within a range. The base pay range for this position is between $33.65 and $36.06 per hour. Your base pay will depend on your skills, qualifications and experience. IQAir offers a number of additional discretionary benefits such as: Work with a small, flexible international team Extensive on‑the‑job training and professional development Company with a strong value system Work in a Clean Air Facility 60‑year history of excellence A comprehensive benefits package that includes: 100% subsidized medical, dental & vision for team member 401(k) Plan with company match, 100% vested from day 1 On‑site gym and 24‑hour fitness gym membership Wellness Program Alternative Transportation & Carpool Incentives 14.5 paid holidays per year 12 days of PTO in first year A slide! EOE Statement IQAir is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination. #J-18808-Ljbffr Valid8 Financial, Inc.