Desktop Support

Forward Progress Staffing

Overview:

Our client is looking for a contract Service Desk Support II, who is responsible for providing excellent customer service by addressing and resolving a variety of IT-related incidents and requests by documenting and escalating incidents as necessary. This is an on-site 5x a week role for six months.

Responsibilities:

Provide initial front-line support by researching, resolving, and responding to all calls, emails, chats, walk-ups, and self-service requests in a professional and timely manner.
Provide Tier 1 support for Microsoft cloud-based back-office systems
Identify persistent problems and recurring failures and work with the Engineering team to drive them to resolution.
Document troubleshooting steps, hardware specifications, and software versions
Understand LAN, WAN & voice network environments, routing protocols, various technology architectures including TCP/IP, DHCP, DNS, LAN, WAN, Wireless, VPN
Able to lift, pull, push, climb, twist, and reach when dealing with computer equipment including computers, monitors, and printers.

Requirements:

Excellent customer service, telephone etiquette, and interpersonal skills.
2 to 5 years' experience in Desktop Support, including experience with Microsoft Office and Office 365, Active Directory Users and Computers, TCP/IP, DNS, and DHCP.
Experience in Windows 10/11 and macOS operating system administration.
Must be comfortable providing high-level desktop/application support to VIPs and executives.
Strong verbal, written, and visual presentation skills.

Pay Transparency: This role pays XXX to XXX an hour based on skill and experience.

***No visas or sponsorships are available for these roles.

***No C2C (Corp to Corp) opportunities.

***No 1099s

Apply

Vacancy posted 1 day ago

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