Training Manager
ITCON Services
Seeking a strategic Training Manager to lead the learning and development division of the National Coordination Center (NCC) for U.S. Immigration and Customs Enforcement (ICE). This is not a standard corporate training role; you will be responsible for certifying a workforce of analysts to provide autonomous, life-safety decision support to federal officers.
Your mission is to ensure that every operator-from Day 1 new hires to seasoned analysts-possesses the technical competence and operational tradecraft required to support the 287(g) Program's nationwide enforcement mandate.
- Build Mission-Ready Analysts: Design and deliver a comprehensive training curriculum that goes beyond system navigation. You will train staff to "elicit necessary information" and provide "autonomous analysis" that supports time-sensitive arrest and enforcement decisions by ICE Officers.
- Manage Federal Compliance: Oversee strict adherence to DHS mandatory training standards. You will track and certify 100% completion of Information Assurance (IAAT), Privacy, and Records Management training for all personnel prior to system access.
- System & Automation Training: Develop technical training modules for mission-critical law enforcement systems (e.g., EARM, ACRIMe) and new automation tools, ensuring staff can effectively utilize data to support public safety investigations.
- Rapid Response Curriculum: Maintain operational agility by deploying "refresher or re-training" sessions within 45 days of any changes to federal regulations, Agency policies, or the Immigration and Nationality Act (INA).
- Partner Support: Assist the 287(g) Division by tracking and monitoring the training and credentialing status of Designated Immigration Officers (DIOs) nationwide.
- Citizenship: Must be a United States Citizen.
- Experience: 5+ years of experience managing training programs, preferably in a government, law enforcement, or high-volume contact center environment.
- Communication: Mastery-level English proficiency with the ability to express complex information "spontaneously, very fluently, and precisely".
- Compliance Expertise: Experience creating and maintaining audit-ready training records (dates, locations, certifications) for government submission.
- Security: Ability to pass a rigorous Background Investigation conducted by the Office of Professional Responsibility (OPR-PSU).
- Experience with DHS/ICE systems such as EARM, ACRIMe, or similar federal case management platforms.
- Background in instructional design for call center or law enforcement operations.
Vacancy posted 2 days ago
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