Accounting Service Desk Specialist - Pacific Time

Summary The Accounting Service Desk Specialist supports the firm’s strategic initiatives by assessing, resolving, or referring all accounting and billing inquiries from billers, attorneys, and clients. This role requires high accuracy, excellent communication skills, and the ability to manage sensitive information with discretion. Location This position can be based in any US office and offers a hybrid work schedule. Working hours are 9:00AM – 5:30PM Pacific Time. Responsibilities Inquiry Management: assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Communication: maintain clear and professional communication with all stakeholders, providing timely updates and accurate information about accounts, billing, and financial inquiries. Documentation: accurately capture all actions, questions, and resolutions in the ServiceNow ticket system and email correspondence. Problem‑Solving: identify and resolve issues using available information and resources; refer out of scope issues to the correct resolver group and research next steps to ensure excellent service. Compliance: ensure all accounting practices comply with firm policies and relevant legal regulations, job duties performed accurately and efficiently with minimal errors while meeting SLA requirements. Training: participate in training activities to achieve proficiency, supporting operations effectively and maintaining knowledge of accounting software and tools. Continuous Improvement: increase expertise by learning and documenting new information and correcting personal knowledge gaps. Customer Service & Trust: maintain professionalism in all interactions, treat clients with respect and confidentiality, build trust through transparency, reliability, and consistency, and identify opportunities to enhance user experience. Desired Skills Strong analytical and problem‑solving abilities. Excellent verbal and written communication skills. Competence in Microsoft Office Suite, including Excel (filters, pivot tables) and Word (headers, footers, numbering). Ability to manage sensitive information with discretion. Strong organizational skills and attention to detail. Minimum Education High School Diploma or GED. Preferred: Associate’s Degree in Accounting, Finance, or a related field. Minimum Years of Experience 2 years of accounting or billing experience in a law or professional services organization (preferred). Experience with Aderant is required; Chromeriver or Kofax is preferred. Essential Job Expectations Effectively communicate verbally and in writing with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence efficiently and responsively. Provide timely, accurate, and quality work products. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activities such as prolonged computer use, virtual conference calls, and meetings as needed. Work under pressure and manage competing demands in a fast‑paced environment. Perform all other duties, tasks or projects as assigned. Physical Demands Primarily sedentary work; occasional lifting up to 10pounds and/or frequent minimal force. Work involves extended periods of sitting. Compensation and Benefits Hourly rate of $30.98–$40.00 depending on geographic location. Non‑exempt, overtime paid in accordance with applicable laws. Comprehensive benefits package includes medical, dental, vision insurance, and a 401(k) plan. Accommodation Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the job selection process. Contact View email address on click.appcast.io for accommodation requests. EEO Statement DLA Piper is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr DLA Piper LLP (US)