Retail Store Manager - NYC

Store Manager for Venchi Chocolate and Gelato! Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well‑being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and four regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well‑being. Our Mission: We are looking for a highly motivated and experienced Store Manager to join our team based in NYC! Our Retail channel is very dynamic and growing quickly, and is central for the development of our company, with direct stores in Italy, UK and US and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the Retail world. Key Responsibilities: Lead your team in achieving business goals (sales, productivity, COGS, etc.) while supporting employee growth through ongoing training, guidance, and motivation. Consistently provide outstanding customer service via effective sales strategies. Ensure the successful execution of the Venchi service model. Effectively communicate to ensure all employees have the resources needed to be successful. Monitor store KPIs and performance, manage store calendar (shifts, orders, forecast and inventory management) to reach company goals. Execute visual merchandising guidelines and layouts. Maintain the highest level of food and health compliance within the store. The Ideal Candidate: You can demonstrate you’re a results‑oriented leader with at least 2 years of experience as a Store Manager in a high-performance selling environment. Post‑secondary education preferred or an equivalent combination of relevant education and experience. Food & beverage or retail experience required, both preferred. Successfully lead the store team in the day‑to‑day operations, while sharing your passion for our brand. Ability to utilize MS Office Suite Programs. Result-oriented with the ability to effectively multitask in a rapid work environment, by meeting all deadlines. Problem‑solving and decision-making mindset, combined with the ability to manage both independently and within a team. Fosters a work environment of growth and development. Fluent in English, bilingual is a plus. Must be available to work late nights, weekends, and holidays. You are at least 18 years or older and can provide proof of identity and eligibility to work. Positive and flexible…and obviously a chocolate and gelato lover! Benefits: Health Insurance – premium covered by company 100% Dental Insurance – premium covered by company 100% 401(k) Plan with up to 4% Company Matching Paid Parental Leave (up to 13 weeks) Paid Time Off (PTO) Flexible Spending Account (FSA) Commuter Benefits Wellness Program (Wellhub) Employee Discount on Venchi products Pay range and compensation: This role offers a base salary of $80,000 to $90,000, plus a bonus (up to 30%) tied to the achievement of key company objectives. The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise. Join us at Venchi and help us bring the Italian way of life and delicious flavors to every corner of the world! We look forward to hearing from you. #J-18808-Ljbffr