Intake Office Administrator
HBH Wellness
Job Description
Job Description
About the Role:
HBH Wellness is looking for a motivated and compassionate Intake Office Administrator to join our team in Baltimore, MD. This is a vital front-line role where you'll be the first point of contact for clients seeking wellness services, helping to create a welcoming and organized experience from day one. If you thrive in a fast-paced healthcare environment and love making a difference, we want to hear from you!
Responsibilities:
- Manage client intake process, including collecting demographic, insurance, and medical history information
- Schedule and confirm appointments, managing calendars for clinical staff
- Verify insurance eligibility and process authorizations for new and existing clients
- Maintain accurate and confidential client records in the electronic health record (EHR) system
- Answer and route incoming calls, emails, and inquiries in a timely and professional manner
- Coordinate communication between clients, clinicians, and administrative staff
- Ensure front office operations comply with HIPAA and organizational policies
Requirements:
- 1-2 years of experience in a medical, behavioral health, or wellness office setting preferred
- Familiarity with insurance verification, prior authorizations, and medical billing basics
- Proficiency with EHR/EMR systems and Microsoft Office Suite
- Strong organizational skills with keen attention to detail
- Excellent verbal and written communication skills
- Compassionate, patient-centered demeanor with the ability to handle sensitive situations
- Knowledge of HIPAA compliance and patient confidentiality standards
About Us:
HBH Wellness is a trusted provider of behavioral health and wellness services in the Baltimore, MD community, dedicated to helping individuals achieve lasting well-being. Our clients choose us for our compassionate, client-first approach and our commitment to accessible, high-quality care. Our team members love working here because of our supportive culture, meaningful mission, and the opportunity to make a real impact every single day.
Vacancy posted 2 days ago
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