Centralized Operations Specialist

Summary of Responsibilities The centralized operations specialist is responsible for completing property operations functions across a portfolio of up to ten properties. This position ensures consistent performance, compliance, and operational efficiency across the assigned portfolio. The centralized operations specialist is a hybrid role working at a local corporate office and remotely. Primary Responsibilities and Objectives Generate and process all lease contracts for renewing residents, ensuring accuracy and compliance with company policies Prepare and send deposit accounting statements for former residents, in accordance with company policies, ensuring accuracy, timeliness, and regulatory compliance Manage accounts payable by coding invoices appropriately and entering purchase order and payable information through the workflow system Oversee delinquency management processes, including tracking overdue accounts and implementing appropriate actions for collections Provide residents with accurate information about their rent and charges Issue balance due notices, notices to vacate, and coordinate with onsite staff for notice delivery Understand industry regulations and compliance standards relevant to assigned regions Prepare and file eviction cases in accordance with legal procedures Prepare and submit accurate monthly financial reports in coordination with accounting and property operations Perform other tasks as assigned Education and Experience High school diploma is required Two to three years of experience in property management is required Knowledge of resident rental lifecycle activities is required Prior experience in Yardi Voyager or another equivalent system is preferred Skills and Requirements Very strong organizational and time-management skills Strong interpersonal skills to effectively and sensitively communicate with all levels of management Intermediate knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Sensitivity to confidential matters is required Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency Ability to relay technical concerns with adequate detail, quickly, and accurately Capability to read, write, comprehend, and converse in English Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system Excellent customer service and interpersonal skills with the ability to relate to others Ability to cope with and defuse situations involving angry or difficult people Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training, and other courses if assigned Scheduling Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays Environment Exposure to an environment typically found in an office building Physical Requirements Ability to lift, push, and pull up to 25 pounds Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time Ability to perceive sounds at normal speaking levels and to receive detailed information through oral communication, and to make discriminations sound Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct Ability to tolerate stressful situations Ability to convey detailed or important spoken instructions to other workers accurately, loudly, or quickly Ability to work under minimal to moderate supervision Diversity Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr