Medical Office Front Desk

Job Description

Job Description

Culture and Values:

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

We are seeking a the right person for our Medical Office Front Desk to become a part of our team at our Alpharetta office.

Position Summary
This position is specifically responsible for assisting patients at the conclusion of their visit. This role ensures accurate billing, collects payments, schedules follow-up appointments, and provides excellent customer service.

Key Responsibilities:

• Greet patients at checkout in a friendly and professional manner
• Collect co-pays, deductibles, and outstanding balances
• Verify and update patient insurance and demographic information
• Schedule follow-up appointments, referrals, or diagnostic tests
• Provide patients with visit summaries and instructions
• Enter and update information in electronic health records (EHR) systems
• Handle billing questions and direct complex issues to billing specialists
• Process receipts and maintain accurate financial records
• Ensure compliance with privacy regulations (like HIPAA)
• Coordinate with medical staff and front desk team to ensure smooth workflow
• Prepare paperwork for next day patients
• Assist Check In as needed

Skills and Qualifications required :

• Minimum 1 year prior experience in a medical office 
• Familiarity with EHR systems (Athena a plus)
• Basic understanding of medical billing and insurance processes
• Strong communication and interpersonal skills
• Attention to detail and accuracy 
• Ability to multitask in a busy environment
• Positive spirit and team player
• Basic computer and data entry skills

Medical, Dental, Vision plans offered
Aflac Supplemental plans
401k with 4% contribution by Pandya Medical Center
PTO
Holiday Pay