Fitness & Wellness Manager

We are seeking an enthusiastic and service-driven Fitness & Wellness Manager to support member inquiries, tours, and onboarding at HEIMAT. This role is responsible for delivering a seamless, world-class concierge and lifestyle experience throughout the entire membership journey while upholding the brand's luxury standards.

• Serve as the primary point of contact for prospective and current clients via email (View email address on click.appcast.io) and in person
• Manage client pipelines, including new member onboarding and tracking
• Coordinate responsibilities with co-managers (where applicable) under the guidance of Personal Training leadership
• Schedule and oversee new member fitness assessments
• Support programming oversight and client coverage

• Lead onboarding processes for new hires, including operational and sales training
• Audit, manage, and reconcile training session pipelines on a daily, weekly, and pay-period basis
• Oversee and execute bi-weekly payroll processes and communication
• Ensure compliance with Personal Training certifications (CPR, licensure, etc.)
• Coach trainers on sales performance and business development
• Drive lead generation efforts and support trainer revenue growth strategies
• Establish and support goals tied to club events, including post-event follow-up
• Facilitate monthly or bi-monthly department meetings/forums
• Develop and maintain SOPs, ensuring consistency in operational execution
• Support trainers with financial planning related to compensation structures
• Act as Duty Manager as needed, ensuring operational excellence across departments

• Oversee trainer performance, scheduling, and monthly business projections
• Conduct regular business management meetings to support trainer development
• Partner with Membership Advisors to drive personal training sales and bookings
• Monitor business trends and implement improvements to performance and retention
• Support development of digital training platforms and educational initiatives
• Foster collaboration across departments to enhance the member experience
• Participate in hiring, onboarding, and performance management processes
• Promote a high-performance, service-oriented team culture aligned with brand standards

• Communicate with spa clients regarding bookings, feedback, and service recovery
• Monitor satisfaction levels and continuously enhance the member wellness experience
• Ensure alignment with HEIMAT's luxury service standards while maintaining financial performance

• Oversee hiring and staffing of the Spa team
• Lead onboarding for new Spa team members
• Manage bi-weekly payroll for the Spa department
• Reconcile vendor POS and ensure timely invoice payments (Net 30 terms)
• Manage inventory ordering in partnership with the Spa Supervisor
• Oversee spa equipment maintenance, safety standards, and scheduling operations
• Act as Duty Manager when needed

• Lead recruitment, onboarding, training, and development of Spa team members
• Implement upselling strategies to enhance member experience and revenue
• Partner with brand stakeholders and leadership to develop wellness programming, events, and packages
• Support strategic development of a luxury boutique spa business model
• Utilize technology and market insights to enhance service offerings and member engagement
• Foster a collaborative and elevated team culture aligned with brand expectations

• Bachelor's degree preferred (Kinesiology, Exercise Science, or Sports Management)
• Current national certification; CPR/AED and First Aid required
• 5-10 years of experience in Personal Training and programming
• Minimum 3 years of leadership experience (fitness leadership preferred)
• Proven ability to drive financial and sales performance
• Strong business acumen and operational leadership skills
• Experience leveraging technology to enhance member engagement and training outcomes
• Demonstrated ability to build and maintain high-performing teams
• Excellent interpersonal, communication, and organizational skills
• Strong attention to detail and ability to manage high-volume communications
• Passion for the fitness and wellness industry

• Ability to lift up to 50 pounds
• Ability to move or assist with moving equipment and furniture
• Comfortable using ladders or step stools
• Ability to climb stairs multiple times daily

• Complimentary membership to John Reed
• 30% discount on food, beverages, and club services at HEIMAT