Agency Director - Home Care

Caring Senior Service | Agency Director

Location: Richardson, TX | Serving the NE Dallas Area Full-Time | Bi-Weekly Pay

Compensation: Based on Experience (DOE)

Lead With Purpose. Grow With Impact. Build a Career That Matters.

Caring Senior Service is seeking a motivated, compassionate, and results-driven Agency Director to lead our growing home care agency. This is an exciting leadership opportunity for someone who thrives in a fast-paced environment, enjoys building high-performing teams, growing community relationships, and making a meaningful impact in the lives of seniors and their families.

If you are a strong operational leader who values teamwork, accountability, compassion, business development, and community involvement, this is your opportunity to join a workplace where your leadership truly matters.

Why Caring Senior Service?

At Caring Senior Service, our mission is simple: helping seniors remain healthy, happy, and at home. But what truly sets us apart is our people-first culture.

We believe employees do their best work when they feel supported, valued, and empowered. Our leadership team fosters an environment built on collaboration, respect, growth, and purpose. Here, you are not just managing an office — you are building a team, strengthening your community, growing a business, and changing lives every day.

Why Team Members Choose Caring Senior Service:

• Mission-driven culture focused on purpose and impact
• Supportive leadership and collaborative work environment
• Opportunities for professional growth and advancement
• Autonomy to lead, innovate, and make decisions
• Positive team culture built on compassion and accountability
• Backed by a trusted national brand with 30+ years of success in senior care
• Meaningful work that directly improves lives

Lead Operations & Team Performance

• Oversee daily operations of the home care agency
• Recruit, mentor, coach, and develop office staff and caregivers
• Foster a positive, accountable, and high-performing team culture
• Ensure excellent customer service and quality care delivery

Drive Sales, Marketing & Business Development

• Develop and execute local marketing and growth strategies
• Build and maintain strong referral partnerships with hospitals, rehab facilities, assisted living communities, physicians, case managers, social workers, and community organizations
• Conduct regular in-person visits with referral partners and community stakeholders
• Represent Caring Senior Service at networking events, health fairs, and community outreach activities
• Identify opportunities to grow census, increase referrals, and strengthen brand awareness
• Track marketing activity, referral sources, and business development performance metrics
• Collaborate with leadership on sales initiatives and market expansion opportunities

Support Clients & Caregivers

• Conduct client consultations and in-home assessments
• Ensure caregivers receive ongoing support, training, and supervision
• Build strong relationships with clients, families, and community partners
• Maintain high client satisfaction and caregiver retention

Compliance & Administration

• Ensure compliance with state, federal, and local regulations
• Oversee scheduling, billing, payroll, documentation, and collections
• Maintain licensing standards and agency records

Financial & Performance Oversight

• Monitor operational performance and budgets
• Drive profitability while maintaining exceptional care standards
• Analyze KPIs and implement strategies for continuous improvement

What We're Looking For

Preferred Qualifications

• Bilingual in English and Spanish a plus, but not required
• 5+ years of leadership, management, sales, marketing, or operations experience
• Experience in healthcare, home care, senior services, staffing, or service operations
• Experience with community outreach, referral development, or healthcare marketing preferred
• Strong leadership, communication, networking, and problem-solving abilities
• Proven ability to lead teams and drive business growth
• Experience managing caregivers, healthcare staff, or service teams
• Self-motivated leader with strong organizational skills
• Passion for serving seniors and supporting caregivers

Ideal Candidate Traits

• Compassionate leader
• Team builder and mentor
• Results-oriented and proactive
• Adaptable in a fast-paced environment
• Strong relationship-builder
• Organized and detail-oriented
• Comfortable networking and representing the company in the community

Benefits & Support

• Paid Time Off
• Direct Deposit
• Merit-Based Pay Increases
• Ongoing Leadership Training & Support
• Career Advancement Opportunities
• Support from an Established National Brand
• Rewarding, Purpose-Driven Work Environment

Physical & Role Requirements

• Ability to lift up to 50 lbs.
• Ability to travel throughout the NE Dallas area for client visits, referral partner meetings, and community events
• Availability for occasional evenings, weekends, and on-call responsibilities

Join a Workplace That Values Leadership, Compassion, and Growth

At Caring Senior Service, we believe great leaders create meaningful change — for clients, caregivers, and communities alike. If you are looking for a rewarding leadership role where you can grow professionally while making a lasting difference, we would love to hear from you.

Apply Today

Join Caring Senior Service and help us provide exceptional care while building a stronger community for seniors and their families.