Dispatch Efficiency Manager

Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: renewables and energy services engineering and design construction and facility services To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you? The Opportunity with McKinstry McKinstry is currently seeking a Dispatch Efficiency Manager in Seattle, WA . The Dispatch Efficiency Manager is responsible for the productivity of dispatching our HVAC technicians and Plumbers. They will lead efforts to standardize and scale the use of field resources and provide best practice in Dispatch effectiveness. Additional responsibilities may include: Forecasting demand for field resources, technician workload, and technician maintenance assignments. Continuous review of tech workload, to ensure strategic distribution of hours across the field – aligning technician skills with required work. Report creation, editing and adjustments to increase dispatch productivity. Dispatch Training for New Hires, Refreshers and Coaching. New Account Tech Assignment for Start Ups, New Agreements and realignment of current workload. Communicate performance expectations, drive accountability, and provide performance feedback/coaching of coordination team. Partner with Service Managers to develop and maintain technician skills matrix. Lead other members of the service team as assigned. Subject matter expert for technology tools, responsible for supporting change management and guiding our field and dispatch team through adoption processes. Add something tied to work in progress and cash management. What You Need To Succeed At McKinstry 4-6 years experience in Service; HVAC experience preferred. 5+ years experience leading a team in Service Industry. Strong leadership and team-building capabilities. Excellent communication, customer service, and conflict resolution skills. Strong problem solving and analysis capabilities. Strong decision making and sound judgement PeopleFirst Benefits When it comes to the basics, we have you covered: Competitive pay 401(k) with employer match and profit-sharing plan Paid time off and holidays Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums People come first at McKinstry, and we go beyond the basic benefits with: Family formation benefits, including adoption and IVF assistance Up to 16 weeks paid parental leave Transgender inclusive benefits Commuter benefits Pet insurance “Building Good” paid community service time Learning and advancement opportunities via McKinstry University McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. If you’re driven by our vision to build a thriving planet together, McKinstry is the place to build your career. The pay range for this position is $68,310 – $114,500 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location. The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks. Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role. #J-18808-Ljbffr McKinstry