AI Transformation Lead

About Blackhawk Network:

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you'll enjoy the best of both worlds-focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview:

As Blackhawk Network accelerates the use of AI to transform how we operate, we are seeking a transformational program leader who can bridge business strategy, process design, and execution.

This role partners directly with our AI Solutions Architect and business leaders to identify, prioritize, and deliver large-scale AI-driven improvements across the company. This is a business transformation role focused on reimagining how work gets done - and ensuring that our AI solutions deliver measurable impact. This is not a traditional program management role. This is a highly skilled, individual contributor role reporting to the VP, Tech Bus Ops & Program Management

Responsibilities:

Partner with functional leaders (Finance, Operations, Customer Support, GTM) to:

• Identify high-impact process inefficiencies
• Define future-state workflows enabled by AI

Drive adoption and change management:

• Redesign workflows and operating models
• Comfortable pushing: "We don't need this team anymore"
• Not just optimizing - willing to redesign from scratch
• Ensure teams actually use and benefit from new solutions

Lead end-to-end program execution:

• Translate business requirements into clear problem statements
• Partner with the AI Architect to drive solution design and delivery
• Ensure on-time, high-quality deployment

Own prioritization and roadmap:

• Build and manage an enterprise AI opportunity pipeline
• Sequence initiatives based on impact, feasibility, and speed

Quantify and track impact:

• Cost savings / headcount efficiency
• Productivity improvements
• Quality and cycle time gains

Qualifications:

• Ability to operate at multiple levels:
  • Strategic (defining where to go)
  • Tactical (driving execution day-to-day)
• 8+ years of experience in business transformation, operations leadership, or change management, specifically driving digital transformation adoption
• Related bachelor's degree (Business, Tech, etc.)
• Proven ability to redesign business processes end-to-end and driving cross functional programs in complex organizations
• Hands-on experience with GenAI (specifically Glean, Claude, Copilot enterprise tools), and workflow automation platforms, with an applied focus on workflow redesign.
• Comfort working alongside highly technical partners (you don't need to build AI - but you need to "get it")
• Demonstrated success leading large-scale change, influencing stakeholders without direct authority, and driving adoption in complex organizations.
• Strong business acumen - capability to define KPIs, understand cost structures, evaluate ROI, and ensure adherence to AI ethics.
• Executive-level verbal/written skills, with experience designing enterprise learning programs to train staff on new technologies

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work.

Benefits:

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.


EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other "Fair Chance" laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia's ordinance on this topic by clicking this link: