Associate, Bank Operations

Job Description

Job Description

At Community Federal Savings Bank (CFSB), we’re more than a bank—we’re the engine behind fintech innovation. We power global payments, lending, and banking solutions while staying deeply committed to a personal, relationship-driven approach.

We’re looking for a detail-driven, curious, and proactive Associate to join our Bank Operations team, focused on abandoned and unclaimed property and escheatment. This is a unique opportunity to step into a highly visible role that sits at the intersection of operations, compliance, finance, and customer experience. You’ll play a critical role in ensuring customer assets are handled accurately, compliantly, and with care.

This role is a hybrid role reporting on-site 2-3 days per week to our NYC location.

What You’ll Do

• You’ll own critical workflows that ensure accurate identification, reporting, and resolution of abandoned or unclaimed accounts:
• Monitor and analyze daily/weekly dormancy and escheatment activity across products (deposits, cards, remittances, gift cards)
• Validate account inactivity triggers and customer data to ensure accuracy (e.g., period of inactivity, returned mail, undeliverable statements)
• Execute due diligence outreach (mail/email) and track account reactivation
• Prepare and process state filings, remittances, and reconciliations
• Support general ledger postings and maintain audit-ready documentation
• Partner with Customer Service to resolve customer inquiries and reactivate accounts
• Collaborate with Compliance & Legal on evolving regulations and policies
• Work with Finance on reconciliations and monthly close impacts
• Engage Technology/Data teams to enhance reporting and data processes
• Contribute to audit readiness, including internal/external reviews and remediation efforts
• Perform quality control checks and continuously look for ways to improve processes

What You Bring

• A hands-on, problem-solving mindset—you’re not afraid to dig in and figure things out
• Strong attention to detail with the ability to manage multiple priorities
• Confidence working cross-functionally and communicating with stakeholders at all levels
• Curiosity and ownership—you want to understand the “why,” not just the “what”

Qualifications

• Bachelor’s degree or equivalent experience
• 1–3 years of experience in banking or financial operations (deposits, payments, cards, or reconciliations)
• Familiarity with unclaimed property/escheatment processes (dormancy, due diligence, reporting, remittance) is a strong plus

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients through as solid understanding of relationship banking. We offer a full range of services including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.