Patient Services Coordinator

Introduction: The Emergency Center at Conroe is hiring a PRN Patient Services Coordinator with flexible availability to help cover day, night, and weekend shifts as needed. Join our team to create positive experiences for patients, providers, and coworkers. If you are dedicated to excellence and willing to work hard for a rewarding career, you have come to the right place!

Job Summary: The Patient Services Coordinator is the face of The Emergency Center. The primary function is to create an excellence experience with every person who encounters The Emergency Center, whether by phone, electronically or in person. In addition, the Patient Services Coordinator is responsible for greeting patients, registering them in the system, performing several administrative functions, and working as a team with medical providers to coordinate patient medical care both in the facility and with local hospitals and doctors' offices.


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Location : Conroe, TX

Job Type: PRN

Compensation: $18.00/Hour DOE

Ideal Candidate: The ideal candidate has a positive attitude and is friendly and engaged with all patients and facility visitors. They put extra effort into delivering WOW service experiences at every possible opportunity.

Benefits:

• 401k plan with company match
• Break room stocked with drinks and snacks.

Requirements

Position Qualifications:

Education

• Required: High School Diploma or GED
• Preferred: Post high school education

Experience

• Preferred : Customer service in medical fields

Computer Skills

• Adapt to software programs used by facility.
• Required : Operate fax machine, copier, label printer, and phone system, load printer paper and change toner.
• Required : Working knowledge of basic computer systems, navigate office's computer network.

Other Requirements

• Make bad days better and help people smile. Extra mile attitude. Enjoys working with the public.
• Required : Speak, read, and write in English
• Preferred : Speak, read, and write in Spanish

Summary of Duties:

• Enthusiastically accepts and endorses the company's core values of Accountability, Do Something Good, Empathy, and Zeal.
• Provides consistent outstanding service to all patients, facility visitors, and team members.
• Manages the patient's overall experience by creating "WOW!" moments for each patient and their families and friends.
• Demonstrates effective interpersonal communication competencies such as problem solving, negotiating, engaging in conflict management, team building, and providing supportive feedback to both patients and team members.
• Promotes The Emergency Center culture and actively works to achieve company goals and initiatives.

Company Information: The Emergency Center was born from the desire to provide a better patient and staff experience. Our goal is to exceed every patient's expectation by providing not only a high level of medical care, but also exceptional, friendly, individualized customer service throughout the entire patient experience. Our company headquarters is in Chandler, AZ, and consists of various departments including accounting, human resources, and practice management. We also own and operate a freestanding emergency center in San Antonio, TX, and are partnered with Dignity Health Arizona General Hospital to provide ER physician and APP staffing for their two hospitals and 12 satellite EDs. The Emergency Center is a drug and nicotine-free workplace, and all employees will be required to complete a negative drug screen prior to employment.