Client Care Coordinator

Join Our Team at Truss Vet Imagine you're being invited to join a team of trailblazers shaping the future of veterinary care. Picture a dynamic, fast-growing organization where innovation and compassion are at the core of everything we do. That's Truss Vet. In just a few short years, we've gone from an idea to a thriving veterinary urgent care platform, and we're not stopping anytime soon. With five successful clinics and a sixth on the horizon, we're redefining how pets and their people experience care. At Truss Vet, we're on a mission to elevate the human-animal bond by removing barriers to compassionate, high-quality veterinary care. Our urgent care clinics are tailored to pets with non-life-threatening issues that don't belong in the ER but can't wait for a regular vet visit. Think of us as the sweet spot between general practice and emergency care, a place where we deliver exceptional medical outcomes while ensuring a better quality of life for our team. Client Care Coordinator (CCC) As a Client Care Coordinator (CCC), you will wear many hats. You may toggle between our Command Center where you will juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) or our Welcome Kiosk where you are responsible for one of the most important tasks at Truss Vet: creating a positive first impression. Whether a client is walking through our doors for the first time or connecting by phone, they experience a "magic moment" from that first interaction that sets the trajectory for the entirety of their clinical experience. Your job is to make it exceptional. This means greeting and answering questions with enthusiasm and empathy, adding clients to the waitlist, finding ways to help pet owners even if the conversation doesn't translate to a clinic visit, and ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team. You will play an integral role in making us one of the best clinics and best places to work on the planet. No pressure! :) This is a Sunday-only position consisting of 12-hour shifts. Opportunities to pick up additional 12-hour shifts may be available as staffing needs arise but are not guaranteed. You're a great fit if: You have the unique ability to immediately connect with people and make them feel cared for through your trusting, professional, and empathetic demeanor You have a growth mindset; you never stop learning, and you're constantly looking for ways to advance yourself, your career, and your team You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth You want to make a difference in the world, have an impact on people's lives, and change the future of animal healthcare for the better You love working in teams and find that you're able to relate to people of all types (yes, people are gross, but you didn't choose vet med because you love animals and hate people); you avoid drama, gossip, and workplace politics You're willing to "get your hands dirty;" no task is beneath you You provide energy to the people you're around because you're generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained) You are trustworthy, reliable, and eligible for employment in the state of NC You read our core values (below) and they overlap with your personal values We believe in: Excellence in medicine and the highest reasonable standards of care Providing our teams the resources to be happy and successful That every pet deserves to live its best life (Except for that one chihuahua just kidding!) Going home on time No abusive noncompetes Building a supportive team that you want to hang out with even on your days off (but we'll never make you) Treating people like we want to be treated Compensation and benefits that help people live well Working hard and pursuing excellence while still having fun No boarding, grooming, or on-calls! Compensation & Benefits: Competitive salary Commitment to professional and personal development through mentorship Pet care discounts Truss Vet Core Values Statements: Dare to Care: Doing what is easy isn't always right. Doing what is right isn't always easy. So we show up. We give a sh!t. Even when clients don't deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. "We care enough to have tough conversations and we handle tough conversations with care." The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or site of a dirty rug may mean the difference between a great first impression versus skepticism of our entire team. Truss One Another: To be accountable to the success of the team means we're accountable to the success of each other. We have our teammates' backs. We catch each other's' mistakes. We challenge each other to improve and be the best versions of ourselves. Bowl Half Full: Your dog doesn't go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.