Assistant Manager Front Office - The Willard InterContinental Washington

Assistant Front Office Manager

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we're making the right first impression
• Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on procedures and taking the lead during an emergency or crisis

What we need from you

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 2 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $31.81. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.