Assistant Front Office Manager

Assistant Front Office Manager

We are seeking a dynamic Assistant Front Office Manager to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Essential Functions & Responsibilities

1. Greet every guest with a smile and maintain eye contact
2. Must be courteous and gracious, maintaining a professional demeanor at all times
3. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
4. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
5. Supervises daily front office functions to ensure courteous and professional guest service levels
6. Resolve guest complaints in a satisfactory manner
7. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
8. Assist in scheduling front office staff appropriate to forecasted business levels, when needed
9. Follow up with front office staff on daily shift and individual duties
10. Provide verbal instruction and guidance compliant with the company's policies and standards
11. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
12. Responsible for maintaining front office/lobby appearance while on duty
13. Maintain proper collateral and supply inventory to support all appropriate front office activities
14. Coordinate relocation of guests when necessary
15. Maintain proper operation of all aspects of our Property Management System
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental and administrative meetings as requested
18. Play an active role in recruitment, interviews, onboarding and training
19. Play an active role in your department's development and engagement
20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
21. Be familiar with all safety and emergency procedures including OSHA requirements
22. Attend relevant meetings

Knowledge, Requirements and Skills

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities/ability to multi-task

Working Conditions/Environment

1. The noise level in the work environment is usually moderate 2. The person having this responsibility may have to lift up to 50lbs on an occasional basis 3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for three (3) hours per day. 4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position 5. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Compensation & Benefits

We offer competitive wages and benefits while fostering diverse and inclusive work experience.

Benefit Summary:

• Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire date
• Employee Assistance Program
• 401(k)- company matches 50 cents on the dollar up to the lesser of 3% of annual salary or $3,000
• Pet Insurance
• Paid time off
• 10 Holidays
• Complimentary Daily Meals and much more

Compensation: $57,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.