Medical Assistant

Medical Assistant

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants' homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults.

The Medical Assistant supports the delivery of high-quality, participant-centered care by providing clinical and administrative support within the PACE center. This role partners closely with providers and the Interdisciplinary Team (IDT) to support participant flow, perform routine clinical procedures within scope of practice, maintain accurate documentation, and communicate changes in participant status. Through reliable follow-through, attention to detail, and a collaborative approach, the Medical Assistant contributes to a safe, efficient, and welcoming care experience for participants.

Core Responsibilities & Expectations for the Role

• Supports efficient participant flow by completing intake, rooming participants, obtaining vital signs and screenings, fulfilling provider orders, and preparing participants for examinations and treatments.
• Performs laboratory testing, phlebotomy, EKGs, immunizations, injections, continuous glucose monitoring and other routine clinical procedures as directed by the healthcare provider and within scope of practice.
• Partners with providers and the Interdisciplinary Team (IDT) to communicate relevant observations, participant needs, and changes in status that support coordinated, participant-centered care.
• Coordinates follow-up visits, external appointments, annual and biannual assessments, and other clinical activities in collaboration with the care team to support continuity of care.
• Serves as a first point of contact for participant questions and care-related needs, responding through phone calls, electronic inboxes, and other communication channels, and appropriately addressing or escalating requests to support timely, coordinated care.
• Maintains accurate, timely, and complete participant intake and clinical documentation within the Electronic Medical Record (EMR) and other organizational systems.
• Supports clinical operations through referral tracking, medical record management and transmission, authorizations, and other administrative activities that facilitate timely participant care.
• Maintains clinic readiness by supporting routine clinic logs, exam room preparation and stocking, medical equipment readiness, and inventory management in partnership with center leadership.
• Provides a welcoming, respectful, and participant-centered experience while supporting the unique needs of older adults and frail elderly participants.
• Contributes to continuous improvement by proactively identifying opportunities to strengthen clinical workflows, participant experience, team collaboration, and quality of care.
• Performs other related duties as assigned.

Required Qualifications

• High school diploma or equivalent; completion of an accredited Medical Assistant program.
• Current Medical Assistant certification or credential as required by applicable state law and organizational requirements.
• Current phlebotomy certification.
• Demonstrated ability to perform routine clinical procedures within scope of practice, including participant intake, vital signs, screenings, specimen collection, and other clinical support activities.
• Strong communication and collaboration skills, with the ability to effectively engage participants, caregivers, providers, and interdisciplinary team members to support coordinated, participant-centered care.
• Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and ensure timely follow-through in a fast-paced clinical environment.
• Experience using Electronic Medical Records (EMRs) and the ability to quickly learn clinical documentation and other organizational systems.
• Active CPR/BLS certification or ability to obtain certification within 30 days of hire.
• Meets all applicable participant-facing health requirements, including required communicable disease screening, TB clearance, and immunizations.
• Aligns with our purpose and our values, and is excited about living those out in daily practice
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have

• Experience working within PACE, geriatrics, primary care, or other integrated or value-based healthcare environments.
• Bilingual: Spanish, Mandarin, or Cantonese.
• Minimum of two (2) years of experience working with older adults, frail elderly populations, or in a healthcare setting serving individuals with complex care needs.

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to

• Work in healthcare, administrative, community, or remote environments, depending on role needs.
• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.
• Remain stationary and/or move about for extended periods, consistent with job duties.
• Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).
• Travel between work sites or community locations as needed.
• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.
• Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.
• Lift, carry, push, or pull supplies, equipment, or materials typically up to 2550 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities.

Compensation

The anticipated salary range for this position is $24.00 - $27.00/hour. This position is also eligible for a target annual bonus of 5% and may be eligible for additional incentive compensation, as applicable. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs. In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is