Senior Director: AI-Driven Customer Success Transformation
8100 United States - Genesys Cloud Services, Inc.
Genesys seeks a senior leader to architect the future-state Customer Success operating model, defining how engagement, services, AI, and commercial motions align to scalable value. This fully remote role within the United States partners with executive teams to set strategic priorities and multi-year roadmaps. You will drive transformation initiatives from design through incubation to scale, craft new operating and commercial models across Sales, Product, Finance, and HR, and translate AI #J-18808-Ljbffr 8100 United States - Genesys Cloud Services, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Director: AI-Driven Customer Success Transformation in Los Angeles, CA vacancy
$180k - $220k
...organization-wide AI deployment is in motion... ...business transformation is being shaped right... ...looking for a Sr. Director, AI Solutions & Delivery... ...locked in. Build Custom AI... ...milestones, owners, and success metrics. Present progress... ...3 years in a senior delivery or ownership...SeniorTransformationFull timeImmediate start$150k - $165k
...incident at a time.Ambient.ai is the category... ...results for world-class customers including Cisco, ServiceNow... ...own the customer success journey from signed contract... ...heart - relationship-driven, outcome-obsessed, and... ...in consulting, transformation, or other roles that required...TransformationFull timeContract workLocal areaFlexible hours$75 - $85 per hour
...a job postinhCopilot said:Senior Technical Program ManagerLos... ...initiatives and drive the successful delivery of customer-facing digital products.... ...TEKsystemsWe're partners in transformation. We help clients activate... ...Artificial Intelligence (AI): We may use Artificial Intelligence...SeniorTransformationContract workTemporary work$112.9k - $338.3k
...practice brings “Compressed Transformation” to life using new... ...automation, ML and AI. We built myConcerto platform... ...credibility with senior client executives.... ...Officer (CIO). Identify customer priorities, technical... ...a track record for successful leadership and executive...SeniorTransformationFull timeWork experience placementLive inWork at officeLocal area$175.73k - $292.88k
...deeper relationships with customers through innovative strategies... ...analytics, Generative AI, transformative technologies, and creative... ...1, 2026.Work you'll doAs a Senior Manager, on the Technical Transformation... ...implementation planningA successful candidate would possess...SeniorTransformationLocal area- ...incident at a time.Ambient.ai is the category... ...results for world-class customers including Cisco, ServiceNow... ...own the customer success journey from signed contract... ...heart - relationship-driven, outcome-obsessed, and... ...in consulting, transformation, or other roles that required...TransformationFull timeContract workLocal areaFlexible hours
Ambient Security
Los Angeles, CA5 days ago $75 - $85 per hour
...postinh Copilot said: Senior Technical Program Manager... ...initiatives and drive the successful delivery of customer-facing digital products.... ...TEKsystems We're partners in transformation. We help clients activate... ...Artificial Intelligence (AI): We may use Artificial...SeniorTransformationContract workTemporary workTEKsystems
Los Angeles, CA5 days ago- Fanatics is seeking a Senior Manager, Human Resources to lead the LA office as the HRBP for key product and growth teams. You will partner with leaders across LA, TCG, and IT to drive organizational effectiveness, leadership development, and employee engagement in a fast...SeniorWork at office
- Fanatics Collectibles is seeking a strategic Senior Manager, Human Resources to support product and growth teams and lead HR for the Los Angeles office. You will partner with LA-based teams as well as TCG and IT to drive organizational effectiveness, talent strategy, leadership...SeniorWork at office
$171.6k - $392.1k
...technology-enabled transformation programs, with digital customer, agent, and partner... ...capabilities. As a Senior Manager in EY's... ...and attributes for success Guidewire Leadership... ..., performance-driven environment. In addition... ...Enabled by data, AI and advanced...SeniorTransformationWork experience placementSummer holidayFlexible hours$227k - $290k
...Services (IS) leadership team, the Senior Director serves as the connective... ...-making through data-driven analysis, enabling Turner leaders... ...continuous improvement and transformation initiatives. Manage budgets,... ...enterprise environments Demonstrated success leading advisory, planning,...SeniorTransformationWork at officeRemote workLong distance- Ambient.ai seeks a Technical Account Manager to own post-sale customer success journeys from deployment through renewal and expansion. This hybrid role blends customer success leadership with technical account guidance for large enterprises. You’ll translate platform capabilities...SeniorRemote job
$195.42k - $370.53k
...is at the forefront of transformation, offering excellent... ...continued evolution and success within the practice, fostering... ...a collaborative, team-driven culture. At KPMG, our... ...currently seeking a Director, Private Equity IT M&A... ...; utilize AI-powered tools to accelerate...TransformationH1bLocal area- ...coordinated across the enterprise. The Senior Manager, Technical Delivery will report to the Director of Technical Delivery. In this... ...consistency, and modeling the AI-forward practices that define... ..., spinout, or enterprise transformation environments - preferred Familiarity...SeniorTransformationWork at office2 days per week
$165k - $185k
...automation, and AI are quickly... ...is leading the transformation. You'll be working... ...Position Summary The Senior Human Resources... ...partner to the Customer Experience (CX)... ...Customer Success, Professional Services... ...Recommend data-driven solutions that... ...with Director, Vice President...SeniorTransformationWork experience placementRemote workHome officeFlexible hoursShift workAlteryx
South Gate, CA4 days ago$204.44k - $324.99k
...is at the forefront of transformation, offering excellent... ...continued evolution and success within the practice, fostering... ...a collaborative, team-driven culture. At KPMG, our... ...currently seeking a Director in Technology for our... ...and grounded AI experiences using Salesforce...TransformationH1bLocal area$255k - $300k
...promise of digital transformation.At AHEAD, we... ...perspectives at AHEAD. Senior Client Solutions EngineerThe... ...AHEAD Client Directors through formal... ...attributes of a successful Senior Client Solutions... ...and results driven$255,000 - $300,000... ...additional details. Use of AI:We may use...SeniorTransformationFull timeWork at office- ...today!POSITION PURPOSE:The Senior Information Architect... ...on data mapping, transformation rules, schema evolution... ...Experience supporting ML/AI use cases including feature... ...across diverse teams; success depends on partnership,... ...pragmatic, value-driven solutions over architectural...Transformation16 hoursFull timeLocal area
- ...Senior Manager, Technical SEO, Streaming | 1063072 Burbank, California... ...to integrate SEO and AI Discovery requirements into roadmaps... ...(MACS) team is a performance-driven digital marketing team that... ...reporting directly to the Sr. Director, SEO & AI Discovery. ~...SeniorContract work
$195.42k - $370.53k
...the forefront of transformation, offering excellent... ...continued evolution and success within the... ...collaborative, team-driven culture. At KPMG,... ...currently seeking a Director Insurance IT M&A -... ...; implement AI-powered tools for... ...collaborate with senior cross-functional teams...TransformationH1bLocal areaKPMG
Los Angeles, CA1 day ago$120k - $150k
...New York Post is seeking a Senior Manager, People Business Partner... ...design, workforce planning, succession planning, and change... ...problem solving skills. Data driven mindset with the ability to... ...through periods of growth and transformation preferred. Ability to work...SeniorTransformationWork at officeLocal areaFlexible hours3 days per week$143.4k - $216.9k
...Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets... ...-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!...Transformation$200k
About the job Senior Technical Project Manager Senior... ...is a healthcare digital transformation firm that designs,... ...consulting, delivering custom software projects, with... ...integrating EHR systems. AI-forward mindset with hands... ...and metrics-driven delivery, client leadership...SeniorTransformation- ...Senior Vice President, Head of Product & Technology... ..., data, and AI. Industry... ...lead a comprehensive transformation in the application... ...digital products and customer workflows. This... ...technologies. The successful candidate will be... ...within technology-driven businesses and a deep...SeniorTransformation
$160k - $185k
...nimble, science-driven innovators who... ...motivated Senior Manager to lead... ...partnership with the Director of Commercial... ..., and AI-enabled process... ...improvement. The successful candidate will... ...consistent customer data across commercial... ....AI, Digital Transformation & Operational...SeniorTransformationWork at office$112.5k - $147.5k
...are motivators for our success and our employees live... ...Multistakeholder, Mindful, and Driven by Excellence. We have... ...is looking for a Senior Finance Systems Analyst... ...and rollout for Finance transformation, finance automation and... ...processes using AI enabled solutions.Driving...SeniorTransformationWork experience placementFlexible hours$144k - $246k
...industry, providing an AI-powered Accounting Transformation Platform founded by... ...Warriors, we serve customers from fast-growing... ...You'll Do:As a Senior/Staff Product Designer... ...proven experience successfully leading and shipping... ...intelligent, AI-driven experiences. This specialized...SeniorTransformationFull timeWork at officeWorldwide3 days per week- ...prevent avoidable hospitalizations and transform senior care operations. Our technology touches... ...the data infrastructure that powers our AI-driven clinical monitoring platform. You will... ...engineers, ML engineers, clinical teams, and customer integration partners to ensure reliable...SeniorTransformation
- ...Reporting to the Director, Globalization Technology... ...stakeholder and customer relationships... ...cloud deployment and AI change management... ...of managers or senior specialists. Deep... ...during organizational transformation, prioritize... ...role, you'll find success through craft expertise...SeniorTransformationLocal areaRemote workFlexible hours
$130k - $205k
...unique combination of transformative strategy, transactions... ...paired with innovative AI-powered technology and... ...mitigation and the successful change of operations,... ...responsibilities As a Senior Associate-Consultant... ...Business and Commercially Driven – working in a fast-...SeniorTransformationFull timeContract workWork experience placementSummer holidayFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director: AI-Driven Customer Success Transformation. Be the first to apply!
Related searches
- manager customer experience Los Angeles, CA
- senior customer service manager Los Angeles, CA
- remote customer service manager Los Angeles, CA
- customer service account executive Los Angeles, CA
- customer engagement manager Los Angeles, CA
- customer service executive Los Angeles, CA
- senior manager customer operations Los Angeles, CA
- customer service office manager Los Angeles, CA
- customer service project manager Los Angeles, CA
- senior manager customer experience Los Angeles, CA