Referral Coordinator

Join LifeLink — Join a Life Saving Team!

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you're inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You'll Do As the Referral Coordinator, you will directly contribute to LifeLink's life-saving mission. Primary responsibility is to evaluate and respond to hospital referrals for the purpose of determining a potential organ/tissue donor. Apply LifeLink's policies and procedures in performing and documenting the timeliness of referrals, response to referrals and provide direction to responding staff. In addition, ascertain information to help facilitate the determination of potential donors, BD, DCD potential, medical suitably and order of priority/NOK. Participate in call schedule rotation to ensure coverage of this position's responsibilities 24/7. Effectively communicate with hospitals, AOC, MDOC, IDDOC, other management staff, FCC, TC, and other development staff.

Key Responsibilities:

• Participate in the RC call schedule coordinating FCC and HD for making an appropriate and timely onsite visit for referrals in collaboration with AOC.
• Clinical knowledge to work closely with the Administrator on Call and Medical Director on issues pertaining to the technical aspects of referrals and clinical evaluations of potential donors.
• Referral responsibilities will consist of but may not be limited to:
  • Referral evaluation
  • Preliminary determination of suitability
  • Verification of name, race, sex, DOB and location of next-of-kin
  • Accessing Donor Registry
  • Notifying the FCC and other on call team members of potential donor situations
  • Review information on initial referral regarding donation process with hospital personnel with outline of plan.
  • Ability to first mention or assist in authorization / donor designation if applicable
• Post initial referral:
  • Monitor referrals daily and more often if indicated
  • Maintain documentation on active referrals via iTransplant
  • Passing referral call to oncoming RC according to set protocols in order to assure all active referrals are up to date and followed appropriately.
  • Provide follow-up to appropriate Hospital Development Liaison, AOC, FCC, or other vascular staff
  • Follow up with CSD and Tissue Screener for referrals that are going to be immediately extubated and not a candidate for organ donation
• Receive and handle or appropriately triage miscellaneous calls from CSD (Positive cultures, FH, ME, Family issues, Etc.).
• Responsible for interacting with both County Coroners and State Medical Examiners to ensure proper documentation for clearance.
• Assist when appropriate in the orientation of new staff at the direction of Recovery Services Leadership Team.
• Meet deadlines for any assigned projects.
• Participate actively in hospital development initiatives.
• Maintain certifications and/or license
• Participate regularly in OPO meetings, special projects, and activities as directed.
• Other duties as assigned by Director of Recovery Services or immediate supervisor.
• Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and Quality
• Minimum of one year in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification (RN) or appropriate experience in a medical environment.
• Completion of all requirements of the probationary level position or other related experience/position.
• Demonstrated above average verbal communication skills and phone etiquette skills.
• Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
• Understanding that confidentiality must be maintained, according to Foundation protocols.

Working Conditions Local/State auto/air travel is required. Variable/rotation on-call days/hours including nights/weekends/holidays depending on call schedule and call duration. Possible high stress / extended hours while on call. Friendly, team-oriented and interactive environment.

OSHA Risk Classification: Low

Diversity, Equity & Inclusion LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives? Your next career move could be the most meaningful one yet.

Qualifications

Skills

Required

Implement Policies and Protocol: Advanced

Confidentiality and Discretion: Advanced

Planning and Prioritizing: Advanced

Organization and Attention to Detail: Advanced

Ability to use Sound Judgement: Advanced

Ability to multi-task: Advanced

Behaviors

Required

Thought Provoking: Capable of making others think deeply on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Motivations

Required

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Bachelors or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.