CASE PROCESSING MANAGER I

Requisition No: 876382


Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73004003

Pay Plan: SES

Position Number: 73004003


Salary: $49,793.88 - $60,231.84 / annually


Posting Closing Date: 05/27/2026


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Florida Department of Revenue

Child Support Program

Case Processing Manager I (Revenue Agent IV)

Pensacola

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of (12) operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of experience working in the Child Support Program.
• One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in assigning work and/or leading teams.
• Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).

SPECIAL NOTES:

• Work hours 8am-5pm; Monday through Friday.

SALARY: $49,793.88 - $60,231.84 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Shalonda Brinson, View phone number on click.appcast.io, View email address on click.appcast.io.


SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.


CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.


CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.


REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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