Membership Director

Posted Friday, August 14, 2026 at 4:00 AM Help Build Communities Where Everyone Can Achieve, Belong, and Thrive The YMCA is more than a fitness center. It's a place where people improve their health, build meaningful connections, and strengthen their communities. The YMCA of Metropolitan Washington is seeking a strategic and collaborative leader to lead Association-wide membership growth, engagement, and operational excellence. Working closely with branch and Association leaders, you'll develop high-performing membership teams, strengthen best practices, and help create welcoming environments where more people can connect and belong. If you're passionate about developing people, driving results, and strengthening communities through exceptional leadership, we invite you to join our team. What you will do at the Y: Grow Membership and Community Impact Lead Association-wide membership growth strategies. Strengthen lead generation, member conversion, referrals, corporate memberships, and community partnerships. Partner with Marketing to expand awareness and engagement throughout our communities. Create Exceptional Member Experiences Improve onboarding, engagement, and long-term member retention. Support initiatives that help members connect, build relationships, and fully experience the Y. Increase member satisfaction and Net Promoter Score across all branches. Coach and support Membership Directors across the Association. Lead training in customer experience, Cause-Driven Tours, relationship-based membership, and leadership development. Build a culture of accountability, collaboration, and continuous improvement. Drive Operational Excellence Partner with leaders across the association to improve systems, reporting, staffing, and operational consistency. Use data and performance metrics to identify opportunities and improve results. What You Bring Bachelor's degree required; advanced degree preferred. Five or more years of progressive leadership experience, with YMCA membership team leadership experience strongly preferred. Demonstrated experience in membership acquisition and growth within a membership-based organization required. Experience managing multiple locations, departments, or business units preferred. Success developing people and building high-performing teams. Demonstrated ability to grow membership, strengthen member engagement and retention, and improve the member experience. Strong communication, project management, and relationship-building skills. Passion for strengthening communities and helping people thrive. Commitment to the YMCA mission and values. Why You'll Love Working at the Y: This is an opportunity to shape the member experience for one of the nation's leading YMCA associations. You'll collaborate with talented leaders, coach teams across multiple locations, and help thousands of people find healthier lives, stronger relationships, and a greater sense of belonging. Competitive salary of $95,000.00 – $100,000.00 Comprehensive medical, dental, and vision insurance 10% YMCA retirement contribution Generous paid time off and holidays Professional development and leadership opportunities Complimentary YMCA family membership The opportunity to make a lasting difference in the lives of our members and communities The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect. #J-18808-Ljbffr