Membership Director - Valley Branch

Job Description

Job Description

OUR CULTURE:
At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director implements membership strategies that support recruitment and retention of YMCA members, create a service-oriented culture, and encourage innovation in providing member satisfaction. The Membership Director ensures the Membership Services team provides a welcoming atmosphere to members and visitors coming through YMCA doors every day.

ESSENTIAL FUNCTIONS:

1. Uses proficiency in YMCA programs, systems, and services to coordinate and promote phone, web, and walk-in program and membership registration, ensuring accurate data entry and member account management.
2. Directs and coordinates the activities of membership staff, including establishing work schedules, implementing front desk procedures, and assisting with complex or escalated member service situations.
3. Observe and evaluate workers’ professional appearance, performance, and behavior to ensure quality service and compliance with YMCA standards.
4. Engages in relationship-building with members, meeting with members regarding membership assistance opportunities, coordinating member appreciation events, and developing rewards programs.
5. Recruits, hires, trains, and supervises membership staff; conducts regular evaluations and develops strategies to motivate, retain, and develop employees.
6. Participates in the planning, implementation, and management of the approved membership budget; monitors financial performance and recommends adjustments as needed.
7. Coordinates with the Business Office efforts as necessary on financial transactions, cash handling procedures, and other business functions.
8. Collaborate with the Marketing/Communications Department to develop member communication material, brochures, and in-house information.
9. Develops and directs high-quality member engagement strategies that support branch and association mission, goals, and retention strategies.
10. Serves as a member of the branch leadership team, modeling collaboration and communication with staff, departments, and community organizations to strengthen membership and fundraising engagement.
11. Actively participates in annual fundraising campaign events and projects, encouraging staff and members to support YMCA programs and initiatives.
12. Responsible for birthday party revenue and coordination of gymnasium activities. Works with the Full-Time MOD and Aquatics Director on managing the scheduling and billing of parties. Ensures appropriate staffing for parties.
13. Meets with members regarding scholarships and MFA assistance.
14. At the South and Litehouse Branches , in addition to the member services representatives they will also oversee and schedule the branch’s Managers on Duty (MODs), ensuring effective communication, operational consistency, and high standards of member service and safety.
15. Performs additional responsibilities as assigned to support the mission and goals of the YMCA.

QUALIFICATIONS:

• Bachelor's degree in Business, Communication, Marketing, or related field preferred.
• May be substituted with at least four years of work experience in a related field
• May be substituted with an associate degree and at least two years of work experience in a related field
• Minimum 1-2 years of supervisory experience in a customer-focused or service-oriented setting.
• Displays strong communication and relationship-building skills.
• Utilizes computer skills and has experience with standard business software.
• Ability to develop positive, authentic relationships with people from different backgrounds
• Completion of YMCA program-specific trainings upon hire.
  

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to interact with others through oral comprehension and expression.
• The employee is regularly required to engage in active listening and speech recognition.
• The employee is regularly required to use computers and telephones.
• The employee is often required to move around the facility.
• Specific vision abilities required by this job include near vision.
• The noise level in the work environment is usually moderate.

DIVERSITY STATEMENT

The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.

STARTING PAY: $x/hr

WHAT YOU GET FROM WORKING AT THE YMCA:

• Frequent opportunities to makes a difference in the lives of youth, adults, and senior members
• Family YMCA membership with program discounts available
• Paid sick time accruing at 1 hour every 40 hours worked
• Medical, Dental Insurance, Flexible Spending Accounts for Medical or Dependent Care, Long Term Disability, and Life Insurance. Medical Insurance starts at $45/month for employee-only coverage.
• 9 paid holidays per year
• Paid vacation time accruing at 7.66 hours a month (starting at 11 days per year)
• Up to two hours of Child Watch services per day, per child while employee is on site and working
• Flexible schedules that work for YOU
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)
  

The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Apply today!