Collections specialist

Located in Cincinnati, OH Salary: $22/hr Collections specialist Pay: $22/hr Location: Colerain, OH Job Summary: The Collections Specialist will manage an assigned portfolio of customer accounts, driving timely payment collection while maintaining positive customer relationships. This role will focus on reducing past-due balances, resolving billing issues, and meeting key collection metrics such as DSO, CEI, and past-due percentage. Requirements Prior collections experience required; commercial collections experience strongly preferred . Basic understanding of accounts receivable, billing processes, credit, and collection practices. Familiarity with billing and ERP systems such as SAP, Salesforce, or similar platforms . Proficiency with Microsoft Office applications, particularly Excel and Outlook . Strong written and verbal communication skills, with effective negotiation and customer service abilities. Highly organized with strong time management, problem-solving, and attention-to-detail skills. High degree of integrity and confidentiality, with the ability to follow credit policies and appropriately escalate issues. Responsibilities Manage an assigned portfolio of accounts, driving cash collections and reducing delinquent balances to meet DSO and past-due targets . Conduct high-volume outbound calls and emails to customers regarding outstanding balances and accurately document all collection activity. Identify billing disputes, short payments, and service issues and coordinate resolution with Sales, Customer Service, and other internal departments. Negotiate payment arrangements within established guidelines and obtain management approval when arrangements exceed assigned authority. Apply and release credit holds according to company policy and coordinate service suspensions or container retrievals with Operations and Dispatch. Prepare documentation and recommendations for uncollectible accounts requiring write-off, collection agency placement, or legal referral. Maintain positive customer relationships and protect customer loyalty while consistently pursuing timely payment and adherence to credit policies. #SRGDH Express Office: Cincinnati (Northwest) 1375 Kemper Meadow Drive Suite A Cincinnati, OH 45240