Guest Service Agent - $29.84
$29.84 per hourFull-time
Hyatt Hotels
Description The Opportunity Dream Downtown seeks an enthusiastic professional to join our Front Office team as Guest Service Agent. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality, committed to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel's Director of Front Office. Who We Are The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City's Meatpacking District. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. The Role The Guest Service Agent - Overnight is responsible for providing attentive, courteous and efficient service to all guests throughout their stay. The Champion of the check-in process, our Guest Service Agents are often our guest's first and last impressions of the hotel. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Responsibilities may also include, but are not limited to:
Experience Required:
- Be the expert for guests about hotel services, facilities and hours of operation, as well as the surrounding area.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Follow all cash handling and credit policies.
- Be knowledgeable of all rates, packages and special promotions along with in-house groups and hotel inventory
- Have knowledge of emergency procedures and assist as needed.
- Annual allotment of free hotel stays at Hyatt hotels globally
- Paid Time Off
- Medical, Dental, Vision Insurance Packages
- Retirement Savings Plan (401K) with company match
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Experience Required:
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Ability to work a flexible schedule including AM, PM, Weekends, Holidays, and potentially overnight.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
Vacancy posted 23 days ago
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