VP, Deposit Solutions Officer

Summary:

This position is responsible for developing and driving the strategy for Ephrata National Bank’s Deposit, Payment, Cash Management, and digital banking products to enhance efficiency, improve customer experience, and support business growth. The Deposit Solutions Officer will lead three operational teams: Cash Management Operations, Payment Operations, and Deposit Operations. This position is responsible for day-to-day operations and leadership, as well as the development, enhancement, and delivery of products and services that support the Bank's customers and strategic objectives.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide high-level leadership and strategic direction, ensuring teams achieve operational excellence through clear priorities, performance accountability, efficient processes, and a strong commitment to customer service.
• Ensure that the teams consistently deliver a high level of service to internal and external customers.

• Deliver operational and functional expertise during projects and new system implementations affecting the operational teams.

• Establish a culture of continuous improvement by regularly evaluating policies, procedures, workflows, and controls to increase efficiency and sustain operational excellence.
• Monitor industry trends affecting deposit and digital products and services and assess their potential relevance to the Bank.
• Continue product development and enhancements around the bank’s deposit and digital product offerings.
• Partner with other functional areas and managers in the development, implementation, and ongoing maintenance of processes and systems to foster collaboration between teams.
• Build strong working relationships with functional leaders across the Bank and use those partnerships to advance the Bank’s strategic plan for deposits and digital banking.
• Develop and report key team productivity and service metrics, use the results to evaluate staffing levels, and adjust long-term staffing plans to meet operational needs.
• Maintain compliance with all applicable federal and state banking laws and regulations.
• Provide coaching feedback, and development support to strengthen employee performance, teamwork, and engagement.
• Lead the identification and resolution of service and operational issues, coordinating with other departments as needed. Assess customer impact, prioritize the response, and implement timely solutions for internal and external customers.
• Perform other duties as assigned.

Required Education and Experience:

• Bachelor’s degree required; or equivalent experience in the financial industry.
• Minimum 5 years’ management experience required, preferably within a Financial Institution.
• Minimum 5 years of work experience working in an operational environment at a Financial Institution.
• Technical knowledge and proficiency.
• Excellent independent business decision making skills.
• Strong verbal communication skills.
• Excellent planning and organization skills.
• Demonstrates ability to effectively lead the employee life cycle process
• Thorough knowledge of bank products and services.
• Comprehensive understanding of card services, wires, cash management, and online and mobile banking processing needs and requirements.
• Thorough understanding of core banking systems and services.

Competencies:

• ENB Operational and Functional Competencies
• ENB SET Competencies (Strategy, Execution, and Talent)

Supervisory Requirements:

This position supervises 10 to 15 individuals within a multi-team environment.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculators, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds, including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility of schedule to meet business needs is required.

Salary: $123,000.00 - $196,000.00

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits:

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank

Travel:

Local travel between offices will be required on occasion. Some travel for seminars or conferences, once or twice a year on average.

EEO Statement:

Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to bank policies.