Director, Field Excellence and Operations

Overview As a privately-owned biopharmaceutical company, Ferring pioneers life‑changing therapies that help people build families and live better lives. The Director, Field Excellence & Operations leads the design, execution, and continuous optimization of field strategy and Sales Force Effectiveness (SFE) across Ferring Pharmaceuticals. Responsibilities Lead the design and evolution of field deployment strategy, including sizing, structure, and resource allocation to align with business priorities and market dynamics. Own end‑to‑end segmentation, targeting, and call planning; ensure field efforts focus on high‑value opportunities and align with brand strategy. Drive territory alignment and deployment optimization, balancing workload, opportunity, and coverage to maximize field effectiveness. Conduct and interpret field‑focused analytics, including productivity assessments and ROI analysis, to continuously refine field strategy. Integrate multiple data sources (IQVIA, DDD, Exponent, LAAD, claims, and specialty pharmacy data) to develop a comprehensive understanding of market dynamics and field performance. Translate complex data and insights into clear, actionable recommendations for field leadership. Partner closely with the analytics team to ensure robust data inputs and own the business interpretation for field execution. Lead cross‑functional initiatives with Marketing, IT, Data Governance, and external vendors to operationalize SFE strategies and ensure seamless execution. Ensure alignment across data, systems, and field strategy to enable consistent and effective execution. Establish strong partnerships with Sales Leadership at all levels; engage directly with the field organization to gather insights and identify opportunities for improvement. Lead the development and execution of field‑focused Commercial Excellence initiatives to increase productivity, simplify processes, and enhance overall effectiveness. Conduct ongoing reviews of field processes, tools, and workflows to identify inefficiencies and implement solutions that reduce administrative burden. Translate field insights and analytics into strategic and operational initiatives that align with business objectives. Lead cross‑functional efforts to implement improvements, establishing governance and tracking mechanisms to monitor performance and ensure sustained impact. Oversee CRM governance and optimization, ensuring systems effectively support field needs and drive high adoption. Serve as the key liaison between Commercial, IT, and Data teams to prioritize and implement system enhancements. Support implementation of commercial technologies and ensure alignment between business requirements and technical solutions. Ensure high standards of data quality and operational integrity, including data change request (DCR) processes, and drive omnichannel readiness. Lead and develop the Sales Force Effectiveness and Customer Engagement teams, fostering a high‑performing and accountable culture. Set clear expectations, priorities, and performance standards aligned with business goals. Provide ongoing coaching and development to team members, building capabilities and preparing future leaders. Promote a culture of data‑driven decision‑making, collaboration, and continuous improvement. Demonstrate leadership maturity and readiness for expanded responsibilities within Commercial Operations. Qualifications and Experience 12+ years of experience in pharmaceutical commercial operations, field operations, or Sales Force Effectiveness. Proven experience managing and developing teams. Deep expertise in SFE, segmentation and targeting, territory alignment, and field analytics. Strong knowledge of pharmaceutical data sources, including IQVIA, DDD, Exponent, LAAD, claims, and specialty pharmacy data. Demonstrated ability to translate complex data into actionable field strategies. Experience partnering closely with Sales Leadership and engaging directly with field teams. Experience acting as a bridge between business, IT, and Data teams. Experience supporting or leading CRM and commercial system implementations. Experience working in lean environments with high operational ownership. Preferred Oncology or specialty pharmaceutical experience. Experience supporting product launches or growth‑stage brands. MBA or advanced degree. Leadership Profile Proven track record of building and executing Sales Force Effectiveness capabilities. Ability to operate effectively at both strategic and tactical levels. Strong understanding of field dynamics and commercial execution. Ability to influence senior stakeholders and drive alignment. Demonstrated success in leading teams and developing talent. High potential for broader leadership within Commercial Operations. Compensation and Benefits Base salary range: $150,450 to $279,406. Annual incentive compensation target in the form of an annual bonus. Comprehensive healthcare (medical, dental, vision) with employee premium differential. 401(k) plan with company match. Short and long‑term disability coverage. Basic life insurance. Wellness benefits. Tuition reimbursement. Sick time: 1 hour per 30 hours worked. Vacation: up to 120 hours in first four years, 160 hours in fifth year. 15 paid holidays per year. Paid parental leave subject to minimum period of employment. Location This hybrid role requires onsite work at the Parsippany office four days per week and remote work one day per week. Location: Parsippany, New Jersey. Equal Opportunity Employer Ferring is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business needs. We do not discriminate on any protected status. #J-18808-Ljbffr Ferring Holding SA