Chief Operating Officer

Overview Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM). Headquartered in Bengaluru, India, Dozee partners with healthcare providers to apply AI-powered RPM solutions that enhance staff efficiency and patient outcomes. Role: COO, US — the senior operator in the US business, owning the P&L end-to-end. Reports to the Global CEO and is responsible for building the SOPs, systems, cadence, and team to scale early SNF traction into a repeatable commercial engine. This is a hands-on leadership role focused on execution and institution-building. Responsibilities P&L and Business Performance Own US revenue, gross margin, contribution margin, and EBITDA against the Annual Operating Plan. Build forecast discipline, monthly operating reviews, and a culture of hitting commitments. Own unit economics: customer CAC and LTV, deployment cost, per-facility margin, payback period. Commercial Engine (Sales + Revenue Operations) Partner with Head of Sales to scale enterprise SNF chain deals and regional expansion. Define pricing, contracting, RFP response, and revenue realization for the US market. Drive pipeline accountability, quota design, territory planning, and commercial KPIs. Operational and Clinical Excellence Ensure every SNF deployment meets clinical quality, nurse adoption, and SLA commitments. Institutionalize SOPs for installation, nurse training, clinical escalation, and customer success. Drive adoption metrics including alerts reviewed, resident monitoring, clinical actions taken, and rehospitalization impact. Team and Leadership Directly manage Heads of Sales, Operations, Clinical Operations, and Revenue Operations. Hire and develop talent as the US business scales. Represent the US business in global leadership forums. Cross-Geo Execution Collaborate with India-based Engineering, Product, Finance, HR, and Supply Chain. Translate US market realities into the global product roadmap. Ensure effective cross-time-zone execution with clear hand-offs and feedback loops. Account Management Excellence Own post-sale customer relationships across SNF accounts, driving retention and expansion. Build and institutionalize an account management playbook (QBRs, outcome reviews, escalation protocols, renewals). Drive net revenue retention through upsell opportunities within existing customers. Act as executive sponsor for strategic accounts and maintain senior relationships with SNF leadership. Turn customer feedback into actionable insights for Product, Clinical, and Commercial teams. Compliance and Regulatory Affairs (US) Ensure operations comply with HIPAA, CMS, and Medicare Part B RPM requirements. Maintain compliant contracting, BAAs, and billing practices across SNF accounts. Stay current on RPM reimbursement policy and regulatory changes; translate to operational impact. Develop internal compliance SOPs for data privacy, incident reporting, and clinical documentation. Requirements Operator tenure: 12+ years in operator, commercial leadership, or general management in a B2B business, with at least one full P&L responsibility. Commercial chops: Deep fluency in revenue operations—forecasting, pipeline management, quota design, pricing, deal desk, and KPIs. Multi-site deployment: Experience scaling a business with repeatable deployments across many sites, training frontline users, and driving adoption. Zero-to-one builder: Demonstrated ability to stand up SOPs, dashboards, and operating cadence from scratch. Cross-geo stamina: Experience working with teams across a 10+ hour time-zone split for 18+ months; India is a core engineering/product hub. Learning speed: Proven ability to adapt quickly to new verticals and regulatory environments. #J-18808-Ljbffr