General Clerk II

General Clerk II Benefits include 11 paid holidays, 401(k), 401(k) matching, AD&D insurance, dental insurance, disability insurance, employee assistance program, health insurance, life insurance, paid sick time, paid time off, paid training, referral program, and vision insurance. This is a remote opportunity that requires the employee to live within a 50-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292. Pay is $16.50 per hour plus $4.57 health and welfare. The General Clerk II provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner. In the event of high call volume, you may be required to assist with answering inbound calls regarding FSA Loan Servicing. Job duties and responsibilities include working on semi-routine assignments, providing administrative support to project and operations management, performing repetitive clerical steps, inserting customer and account data, interpreting paperwork, compiling and verifying accuracy of information, reviewing data for deficiencies and errors, outreach to various sources, supporting high-call volume days, completing and passing DRG call center customer service training, making outbound borrower calls, applying data program techniques, generating reports, reviewing and examining source documents, interpreting forms, undergoing program update training, adhering to policies, writing using proper grammar and punctuation, typing a minimum of 23 WPM, working independently and in a team environment, navigating Microsoft Excel spreadsheets, identifying new scenarios, using resources and tools to communicate, and having NSLDS usage experience. Qualifications include a high school diploma or GED, at least one year of customer service, administrative or call center experience, U.S. citizenship, ability to pass a criminal background check, not being delinquent or in default on any federal student loans, ability to work scheduled holidays, overtime, and Saturdays, ability to protect personally identifiable information, logical thought process, organized, taking accurate notes, welcoming constructive feedback, and using resources and tools to communicate. Security clearance may be required for this position. Information and physical security is the responsibility of every employee, including safeguarding computer systems, following proper username and password management, securing desks and workstations, not sharing usernames or passwords, and following Information Technology policies and procedures. Working conditions include talking or hearing, moderate noise level, specific vision abilities, using hands or fingers, standing, walking, sitting, reaching with hands and arms, and sitting at a desk working on a computer for prolonged periods of time. This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.