Account Manager

Description and Requirements

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Account Manager is responsible for managing and growing broker relationships while serving as the primary service contact for an assigned book of business within Regional Markets. Guided by our purpose, always with you building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to partner closely with brokers and internal stakeholders to deliver exceptional service, drive retention and profitability, and support business growth. The role offers the opportunity to build trusted relationships, influence outcomes, and contribute to the success of both existing and new business.

Key Responsibilities

• Manage an assigned distribution book of business of 2 lives - 4,999 lives, serving as the primary point of contact for broker service inquiries.
• Build and maintain strong broker relationships and coordinate regularly with cross functional partners to ensure service commitments, renewals, and business objectives are achieved.
• Oversee stewardships, renewal, and strategic meetings, providing consultative guidance on group benefits products and solutions that support customer needs.
• Manage book of business renewal activity, persistency, and profitability outcomes while identifying cross-sell, re-enrollment, and revenue growth opportunities in partnership with Account Executives and Underwriting.
• Track service performance, analyze results, present recommendations, execute marketing and education campaigns, and maintain accurate book of business information.

Required Qualifications

• State Life, Accident, and Health insurance license or ability to obtain within 90 days of hire.
• 3+ years of experience in account management, customer service, or a related role within a fast-paced, complex business environment.
• Strong knowledge of group benefits products, plan designs, benefit features, claims administration, and industry marketplace trends and regulatory developments.
• Experience using Salesforce to manage a book of business, account information, and business activities.
• Demonstrated relationship-building, problem-solving, communication, and customer-focused skills with the ability to travel 10%-20%.

Preferred Qualifications

• High school diploma required; bachelor's degree in a related field preferred.
• 5+ years of account management or insurance service experience within the insurance industry.
• Experience partnering with brokers, consultants, and cross-functional teams to deliver customer-focused service solutions.
• Proven ability to analyze service performance, identify business growth opportunities, and present recommendations to broker partners.
• Strong organizational skills with the ability to manage multiple priorities and relationships simultaneously.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [1] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

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