Senior Customer Success Manager

Senior Customer Success ManagerRole: Senior Customer Success Manager, Financial Services & ConsultingLocation: Boston MA, hybridOpportunity to join an exciting SaaS company!We are hiring world class go to market professionals to join our journey in accelerating the growth of a highly profitable, $100m+ ARR business, that for the first time in its 20-year history is injecting Sales and Marketing on top of a strong product and fanatic customer base.Position Description:The Senior Customer Success Manager, Financial Services & Consulting will be responsible for the success of Financial Services, Banking, & Consulting customers by training, enabling, and delivering best practices. They will be the ultimate owner of their accounts renewal and expansion result and they will work closely with the Financial Services sales team, Revenue Operations, and Leadership to achieve this objective.Their duties will include:Planning to identify top growth and risk accountsRunning plays to support Account Executive expand growth accounts.Running plays to reduce churn/downsell liability among customer accounts.Hosting trainings and workshops specific to customers use cases.Running trial and proof of concepts for prospective customers or use cases.Identifying and demonstrating practical uses of softwareLearning customers problems and identifying tcs ability to solve themSharing feedback with product and marketing teamsLearning and utilizing tools providedKeeping systems up to date with relevant data (ex: opportunities in Salesforce)Other duties as assignedExceeding goals and established metricsKnowledge, Skills, & Experience3+ years of Customer Success Experience in Financial Services, Banking, or ConsultingExperience creating and navigating executive relationships.Excellent virtual and in person communication and presentation skillsExperience with Salesforce.comCompensation: $130-$150kCandidates must be able to work in a hybrid capacity in Boston office