Experienced Service Department Lane Manager / Assistant Service Manager

Experienced Service Lane/Assistant Service Manager

Naples, FL

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Lane/Assistant Service Manager, you will play a key role in supporting the service department operations, ensuring an exceptional customer experience and efficient workflow within the service lane.

Responsibilities:

• Manage daily activities in the service lane to ensure smooth operations and high customer satisfaction.
• Coordinate with technicians, service advisors, and parts department to facilitate timely vehicle repairs and maintenance.
• Assist in managing staffing schedules and workflow to optimize productivity.
• Monitor service lane performance metrics and implement improvements as needed.
• Ensure compliance with company policies, safety standards, and dealership procedures.
• Provide hands-on support and leadership to service lane associates.

Qualifications:

• Previous experience in automotive service management
• Strong organizational and leadership skills.
• Excellent communication and customer service abilities.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Knowledge of automotive service processes and technical understanding preferred.

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.