Service Advisor Second Shift 12:00 pm - 8: 30 pm

Company Description TransEdge Truck Centers is a network of full-service dealerships dedicated to delivering exceptional support to customers in the medium to heavy-duty truck industry. The company provides new and used truck sales, parts, service, leasing and rental, and financing solutions tailored to commercial trucking needs. With six modern locations across Pennsylvania, TransEdge offers convenient access and consistent service standards. The organization is a factory-authorized dealer for Mack, Volvo, Hino, and Crane Carrier Trucks, giving team members exposure to leading commercial truck brands. Team members join a service-oriented environment focused on reliability, safety, and long-term customer relationships. Job Summary: The Service Advisor is responsible for interacting with customers and technicians in a professional manner, managing priorities, and ensuring that all customers needs are met. The candidate should be self-motivated and have excellent communication and computer skills. The Advisor will operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager to strive for the growth of the department.

POSITION REQUIREMENTS

Functions and Responsibilities: Possess a strong working knowledge of commercial medium/heavy duty truck service. Maintain excellent customer service ability and strong communication skills. Answer service calls and emails from customers. Receive incoming work orders and prioritize emergency/routine maintenance. Schedule shop work as efficiently as possible in accordance with dealership policy. Assign work to technician and follow up on job as needed. Hold technicians accountable for repair times, accuracy, and ongoing communication throughout the repair process to ensure timely completion and customer satisfaction. Work with the Service Manager to schedule Technicians into appropriate training programs. Communicate with the customer regarding status of his/her service request (ASIST) Follow the Uptime process from initial customer intake through final invoicing to ensure a consistent, efficient, and high-quality service experience Close work orders as they are completed and coordinate payment of services. Dispatch work/jobs to shop floor. Follow up with customers daily to ensure work order was completed to their satisfaction. Perform additional duties as required. Education and Experience: 2+ years of service experience preferred. Procede experience preferred but not required. Must possess and use good interpersonal skills, be an initiative-taker, and interact well with co-workers in a positive and constructive manner. Solid time management and analytical skills are necessary. #J-18808-Ljbffr TransEdge Truck Centers